Food And Beverage Manager

Job Number 23113139
Job Category Food and Beverage & Culinary
Location Manado Marriott Resort and Spa, One Marriott Drive, Manado, Indonesia, Indonesia VIEW ON MAP
Schedule Full-Time
Located Remotely? N
Relocation? N
Position Type Management
Job Summary
Position responsible for all the food and beverage operations, which includes all culinary, restaurant, beverage and room service operations. Oversees guest and employee satisfaction, maintaining standards and meeting or exceeding financial goals. Demonstrates knowledge and proficiency of all applicable food and beverage laws and regulations. Develops and implements business plan for food and beverage.
CANDIDATE PROFILE
Education And Experience

• High school diploma or GED; 4 years experience in the food and beverage, culinary, or related professional area.

OR

• 2-year degree from an accredited university in Food Service Management, Hotel and Restaurant Management, Hospitality, Business Administration, or related major; 2 years experience in the food and beverage, culinary, or related professional area.

CORE WORK ACTIVITIES
Developing and Maintaining Budgets

• Utilizes budgets to understand financial objectives.
• Develops and manages all financial, employee engagement and guest satisfaction plans and actions for Food and Beverage departments.
• Maintains a positive cost management index for kitchen and restaurant operations.

Leading Food and Beverage Team

• Provides excellent customer service to all employees.
• Develops specific goals and plans to prioritize, organize, and accomplish work.
• Utilizes interpersonal and communication skills to lead, influence, and encourage others; advocates sound financial/business decision making; demonstrates honesty/integrity; leads by example.
• Manages the Food and Beverage departments (not catering sales).
• Supervises and manages employees. Manages all day-to-day operations. Understands employee positions well enough to perform duties in employees' absence.
• Provides the leadership, vision and direction to bring together and prioritize the departmental goals in a way that will be efficient and effective.
• Encourages and builds mutual trust, respect, and cooperation among team members.
• Provides a learning atmosphere with a focus on continuous improvement.
• Creates and nurtures a property environment that emphasizes motivation, empowerment, teamwork, continuous improvement and a passion for providing service.
• Provides proactive coaching and counseling to team members.
• Responds quickly and proactively to employee's concerns.
• Oversees all culinary, restaurant, beverage and room service operations.
• Monitors and maintains the productivity level of employees.
• Sets clear expectations with the employees and team leaders and verifies that appropriate rewards are given if expectations are exceeded.

Ensuring Exceptional Customer Service

• Sets service expectations for all guests internally and externally.
• Provides services that are above and beyond for customer satisfaction and retention.
• Verifies all banquet functions are up to standard and exceed guest's expectations.
• Drives alignment of all employees, team leaders and managers to the brand's service culture.
• Takes ownership of a guest complaint/problem until it is resolved or it has been addressed by the appropriate manager or employee.
• Responds quickly and proactively to guest's concerns.
• Manages day-to-day operations, drives quality, and verifies standards are meeting the expectations of the customers on a daily basis.
• Provides excellent customer service.
• Improves service by communicating and assisting individuals to understand guest needs, providing guidance, feedback, and individual coaching when needed.
• Serves as a role model to demonstrate appropriate behaviors.
• Understands the brand's service culture.

Managing and Conducting Human Resource Activities

• Promotes both Guarantee of Fair Treatment and Open Door policies.
• Conducts performance reviews in a timely manner.
• Develops an action plan to attack need areas and expand on strengths based on employee engagement and guest satisfaction results.
• Identifies the developmental needs of others and coaches, mentors, or otherwise helps others to improve their knowledge or skills.
• Identifies the educational needs of others, develops formal educational or training programs or classes, and teaches or instructs others.
• Provides guidance and direction to subordinates, including setting performance standards and monitoring performance.

Additional Responsibilities

• Drives effective departmental communication and information systems through logs, department meetings and property meetings.
• Provides information to supervisors, co-workers, and subordinates by telephone, in written form, e-mail, or in person.
• Complies with all corporate accounting procedures.
• Analyzes information and evaluates results to choose the best solution and solve problems.

Marriott International is an equal opportunity employer. We believe in hiring a diverse workforce and sustaining an inclusive, people-first culture. We are committed to non-discrimination on any protected basis, such as disability and veteran status, or any other basis covered under applicable law.
Marriott Hotels strive to elevate the art of hospitality, innovating at every opportunity while keeping the comfort of the oh-so-familiar all around the globe. As a host with Marriott Hotels, you will help keep the promise of “Wonderful Hospitality. Always.” by delivering thoughtful, heartfelt, forward-thinking service that upholds and builds upon this living legacy. With the name that’s synonymous with hospitality the world over, we are proud to welcome you to explore a career with Marriott Hotels. In joining Marriott Hotels, you join a portfolio of brands with Marriott International. Be where you can do your best work, begin your purpose, belong to an amazing global team, and become the best version of you.
JW Marriott is part of Marriott International's luxury portfolio and consists of more than 100 beautiful properties in gateway cities and distinctive resort locations around the world. JW believes our associates come first. Because if you’re happy, our guests will be happy. JW Marriott associates are confident, innovative, genuine, intuitive, and carry on the legacy of the brand’s namesake and company founder, J.Willard Marriott. Our hotels offer a work experience unlike any other, where you’ll be part of a community and enjoy true camaraderie with a diverse group of co-workers. JW creates opportunities for training, development, recognition and most importantly, a place where you can pursue your passions in a luxury environment with a focus on holistic well-being. Treating guests exceptionally starts with the way we take care of our associates. That’s The JW Treatment™. In joining JW Marriott, you join a portfolio of brands with Marriott International. Be where you can do your best work, begin your purpose, belong to an amazing global team, and become the best version of you.