F&B Operations Manager (Culinary Background) (Pre-Opening) At Holiday Inn Lampung

IHG® is one of the world’s leading hotel companies, with a promise to provide True Hospitality for Good. Making everyone feel welcome and cared for, recognised and respected, whoever and wherever they are in the world. Join us and not only can you benefit from the world of variety and opportunity that comes with working for a global organisation, but you can also look forward to being part of a company that will appreciate you for being you. We give you room to belong.

Do you see yourself as F&B Operations Manager (Culinary Background) (Pre-Opening) at Holiday Inn Lampung?

At IHG, along with being drawn by our reputation and facilities, our guests come for a deeper connection to each other, our colleagues and themselves. And we are ready to make it happen.

Our colleagues are fundamental to delivering the memorable experiences, and we are committed to creating a culture as diverse as the distinct hotels in our portfolio. If you think you have it in you then we would love to hear from you.

Ideally, you'll have some or all of the following competencies and experience we're looking for:

• Develop and carry out action plans to be environmentally conscious by taking steps to reduce the hotel’s carbon footprint
• Communicate to appropriate departments all pertinent information requirements and special needs for arriving VIP’s, large groups, and other key guests Lead marketing efforts to up sell guests on hotel services, offerings, and amenities
• Direct everyday activities, plan and assign work ensuring you always have the right staffing numbers
• Excellent problem solving, organizational skills & strong influencing and negotiating skills to deal effectively with owners with balancing against IHG objectives
• Train colleagues to make sure they deliver with compliance and to the standards we expect and have the tools they need to work efficiently
• Drive team member involvement in community organisations, activities and businesses
• Review guest feedback and implement strategies for continuous improvement
• Perform other duties as assigned. May also serve as manager on duty
• Help the General Manager in the development, implementation and monitoring of financial and operational plans for the hotel to ensure optimum guest satisfaction, sales potential and profitability
• In-depth knowledge of operations to include quality, hotel operations, and marketing/sales principles /Food and Beverage/Rooms
• Effective communication and presentation skills
• At least 5 years in hotel operations management experience. Preferably with prior experience in managing a portfolio of hotels
• Promote teamwork and quality service through daily communication and coordination with other shifts and departmental management
• Establish and implement appropriate service recovery guidelines in order to ensure complete guest satisfaction. Respond to guest complaints or concerns in a prompt and professional manner
• Help the General Manager in the development, implementation and monitoring of financial and operational plans for the hotel. Provide regular direction and manage hotel operations for all departments.
• Ensure a safe and secure environment for guests, team members and hotel assets in compliance with the hotel’s or owner’s policies and procedures and regulatory requirements. Maintain relations with outside contacts
• Recommend or initiate any HR related actions where needed
• Develop your team and improve their performance through coaching and feedback, and create performance and development goals for colleagues - recognise good performance
• Make recommendations for capital improvements to enhance the assets of the hotel and/or company and brand loyalty
• Monitor and report variances against budget and control labour costs and other expenses.
• Make sure the hotel delivers the highest level of guest satisfaction through superb guest services and amenities
• Make recommendations for capital improvements to enhance the assets of the hotel and/or company and brand loyalty
• Excellent leadership capabilities
• Act as public relations representative to raise awareness of hotel and brand in local community
• Bachelor’s degree / higher education qualification / equivalent in Hotel Administration, Business Administration
• Foster positive owner relationships and assist in providing ongoing information and status reports . What we need from you
• Interact with guests and outside contacts including, , current and potential clients, government officials, travel industry representatives, suppliers, competitors local community members

In return we'll give you a competitive benefit package including, hotel discounts worldwide and the opportunity to progress your career with IHG®. Most importantly, we'll give you the room to belong.

At IHG Hotels & Resorts, we are proud to be an equal opportunity employer. IHG Hotels & Resorts provides equal employment opportunities to applicants and employees without regard to an individual's, race, color, ethnicity, national origin, religion, sex, sexual orientation, gender identity or expression, age, disability, marital or familial status, veteran status or any other characteristic protected by law.

IHG is committed to promoting a culture of inclusion where everyone feels safe, respected and valued. We seek talent from all backgrounds to join our teams, and encourage our colleagues to bring their authentic and best selves to work.