Ecommerce Quality Assurance And Quality Control Specialist (Inspector & Auditor)

Job Responsibility:

• Develop and implementing quality standards and quality control systems
• Providing quality assessment report to Brand Managers and Management complete with recommendation
• Ensure that standards of SOP and guidelines are observed
• Audit Customer Service Daily Behavior And Compliance Of CS Etiquette
• Making an inspection schedule to check quality of department work flow, plan and SOP execution
• Conducting regular assessment to business department to understand the quality of personnel competency and liaise with Company HRBP to develop the competency
• Develops improvement plan and schedule as well monitor the progress of improvement plan completion by business department and create guidelines on how to avoid reoccurrences.

Job Requirements:

• Result and target oriented
• Excellent planning and risk management ability
• Works well under pressure and has strong drive to meet tight deadlines
• Diligent
• English active both spoken & written ( mandatory )
• Excellent analysis ability, good communication skills and attention to details
• Experienced 2 - 3 years in related field
• Excellent execution capacity
• Minimum Bachelor's degree
• Willing to work at KITIC, Cikarang Pusat.
• WFO 100% (Monday – Friday)