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Payment Quality Assurance Shopeepaylater

Company

SeaMoney
Address Jakarta Raya, Indonesia
Employment type FULL_TIME
Salary
Category Teknologi, Informasi, dan Internet
Expires 2023-08-26
Posted at 9 months ago
Job Description
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:


  • Regular briefing with other stakeholders.
  • Take recording/data sampling from agents.
  • Handle ad hoc QA related works.
  • Carry out an investigation task if required and analyze findings.
  • Regular calibration with QA team, trainers and team leads.
  • Analyze and evaluate agents' job performance based on data and recommend action.
  • Provide reports related to the quality score of all agents routinely.
  • Provide treatment for agents (coaching/observation).


Requirements


Requirements:


  • Having Collection knowledge is a plus.
  • Good communication skills.
  • Min. Diploma degree from any major.
  • Able to operate Ms. Office (Ms. Excel, Ms. Word, Ms. Power Point).
  • Good teamwork, adaptability, and agility.
  • Min. 1 year of working exp as QA.
  • Strong analytical thinking and problem solving skills.