Customer Insights And Research Manager

Bring your possibility to life! Define your career with us

With over 100 years of rich history and strongly positioned as a local bank with regional and international expertise, a career with our family offers the opportunity to be part of this exciting growth journey, to reset our future and shape our destiny as a proudly African group.

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Job Summary

To plan, manage and monitor the implementation of customer Value Proposition activities and processes in order to deliver on approved operational plans in an effective and efficient manner.

• Responsible for conducting customer needs and behavioural research
• Responsible for conducting market research and relevant market test experiments to gather insights that influence product, segment and proposition development.
• Drive the execution of data led campaigns and management of the same.
• Champion the transformation of customer experience across all segments through research, innovation and process re-engineering.

Lead stakeholder engagement with Product Houses, Marketing, Sales and Distribution to ensure alignment to customer insights and execution of related actions.

Education

Higher Diplomas: Business, Commerce and Management Studies (Required)