Head Of Customer Experience And Insights Jobs

Drive the execution of data led campaigns and management of the same.

Champion the transformation of customer experience across all segments through research, innovation and process re-engineering.

Responsible for conducting customer needs and behavioural research

Responsible for conducting market research and relevant market test experiments to gather insights that influence product, segment and proposition development.

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Strong analytical skills with the ability to gather and interpret data effectively.

Excellent written and verbal communication skills.

Basic knowledge of graphic design principles and software (e.g., Adobe Creative Suite) is a plus.

Familiarity with social media platforms and their marketing capabilities

Conduct research and gather customer insights for Digital Goods business

Collaborate with the marketing team: Work closely with the marketing team to develop and refine marketing strategies and campaigns

Experience with data management, documenting process and data flows, and ensuring data quality

Expertise in advanced SQL, ETL/data pipelines management, statistical analysis and visualization/data exploration tools such as Python, Looker, Snowflake etc.

Experience in data analysis with expertise in analytical tools and techniques and communicating insights & recommendations

Experience writing SQL in a professional setting

Experience with building self serve reports and visualizations to represent data intuitively in Looker or similar data visualization tools

Prior experience in Analytics ,Business Intelligence, Data Science or similar role would be highly valued

Maintain daily customer support operations, ensuring workflow efficiency and effectiveness, adherence to Amartha policies and regulatory guidelines, and high-quality customer experiences

Review and analyze customer experience metrics and business trends to identify and troubleshoot issues, anticipate roadblocks, and implement changes

Lead and manage highly productive, motivated, and driven teams through solid communication, empowerment, reward and coaching & mentoring approach

Lead and supervise all teams dedicated to providing frontline customer support to customers

Execute consistently excellent day-to-day performance across our phone and email support channels and ensure SLAs and quality levels are met

Coordinate with People Acquisition department to recruit any vacant position in the department, and submit ERF documents as needed

Designing strategy on customer life cycle management so that customers will engage with the company.

Identify customer segments for targeted marketing programs and plan customer offers and incentive programs to deliver ROI-positive results

Drive continued innovation in evolving marketing programs most effective at engaging the EMEA audience at scale

Forecast results from various tactics and advocate for resource prioritization

Help job seekers get discovered by our partners based on their anticipated hiring needs.

Provide optional support and resources for job seekers in their career endeavors.

Help individuals understand, and bring out the best in themselves and each other.

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Excellent verbal and written communication skills in English

Excellent organizational skills, attention to detail and ability to work independently

Experience in digital marketing or e-commerce

Experience with A/B testing and other testing metrics

Strong presentation and negotiation skills

Reporting, analysis, and insights: Building dashboards to track performance, derive insights, understand growth levers, and communicate recommendations via presentations to stakeholders

Excellent verbal and written communication skills in English

Excellent organizational skills, attention to detail and ability to work independently

Experience in digital marketing or e-commerce

Experience with A/B testing and other testing metrics

Strong presentation and negotiation skills

Reporting, analysis, and insights: Building dashboards to track performance, derive insights, understand growth levers, and communicate recommendations via presentations to stakeholders

Excellent verbal and written communication skills in English

Excellent organizational skills, attention to detail and ability to work independently

Experience in digital marketing or e-commerce

Experience with A/B testing and other testing metrics

Strong presentation and negotiation skills

Reporting, analysis, and insights: Building dashboards to track performance, derive insights, understand growth levers, and communicate recommendations via presentations to stakeholders