Crm Specialist Jobs

About Jiera:

Jiera is a local brand that has grown rapidly in its 2 years of development. Jiera is a brand that focuses on lip care and is the Top 1 best-selling product for the Lip Serum product category. Now Jiera is supported by VC-unicorn UNA Brands, which can develop much faster and grow faster.

About Una:

Founded by e-commerce experts, Una Brands is on a mission to build a next-generation consumer goods conglomerate focused on Asia Pacific. We acquire, operate and scale businesses with a proven track-record and category-winning brands. We are backed by top-tier institutional investors and business angels to support us on our mission. Being a part of the Una Team means you will get the chance to work alongside a highly entrepreneurial, exceptional, and experienced team, who have worked at companies like McKinsey, Goldman Sachs, Lazada, Shopee, Amazon, and Ninja Van. We are growing rapidly and are keen to find top talent to build this company with. Join us today! We have raised >$100M in our funding rounds so far. Here is some coverage of our company:

• Https://techcrunch.com/2022/09/28/e-commerce-aggregator-una-brands-gets-30m-to-acquire-more-apac-brands/
• Https://techcrunch.com/2023/02/28/e-commerce-aggregator-una-brands-lands-30m-just-five-months-after-its-series-b/
• Https://www.businesstimes.com.sg/startups-tech/una-brands-raises-us30-million-fundin
• Https://techcrunch.com/2021/05/05/una-brands-launches-with-40m-to-acquire-brands-on-multiple-asia-pacific-e-commerce-platforms/
• Https://techcrunch.com/2021/11/02/e-commerce-aggregator-una-brands-raises-15m-series-a-five-months-after-its-launch/

Your Role :

• Build customer life cycle which as part of customer retention
• Creating and executing CRM program or retention campaigns for existing customers
• Using CRM systems to manage relationships
• Developing marketing campaigns to attract new customers Collaborating with sales, marketing, customer service and operations teams to improve the customer experience
• Collecting and analyzing customer data
• Collect customer feedback and build something to upgrade customer experience
• Developing new ways to meet customers’ needs

Your Profile :

• Thrives in a rapidly growing and radically changing environment and is eager to help build Jiera into the next VC-backed unicorn
• Demonstrates high-quality judgement and decision-making, end-to-end thinking, as well as strong analytical skills
• Experienced with and passion for e-commerce platforms (e.g., Shopify, Shopee), consumer products, and digital marketing, a plus
• You have 1+ year of relevant experience in CRM, preferably in a fast-paced startup
• Experience in using any CRM Softwares
• Substantial ownership and entrepreneurial drive. A self-starter that takes the initiative is comfortable with ambiguity and is willing to get hands dirty, and a fast learner
• Outstanding organizational skills and experience in effectively planning and coordinating projects across multiple departments
• Experiences in related industries will be highly regarded; beauty, personal care, and/or local beauty brands/platforms (Avoskin, Y.O.U, Skintific, Somethinc, etc.)