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Crm Specialist Jobs

Company

JALA
Address Kabupaten Sleman, Indonesia
Employment type FULL_TIME
Salary
Category Teknologi, Informasi, dan Internet
Expires 2023-08-10
Posted at 9 months ago
Job Description
Responsibilities


  • Formulate innovative CRM strategies based on customer insights that create unique customer experiences
  • Run and continuously optimize email marketing campaigns
  • Operate CRM marketing software to accommodate business requirements
  • Develop and plan middle of the funnel CRM marketing campaigns such as lead nurturing, lead scoring, etc
  • Develop and implement a Loyalty Program within the lifecycle management of highly engaged customers to further drive retention, increased trading frequency, facilitate cross product and ROI
  • Develop and implement programs for customer on-boarding, lifecycle management, and retention
  • Develop a Customer Feedback Program, providing insights to cross-functional partners
  • Complete analysis/ consolidating of CRM campaigns using control techniques and corporate reporting tools to measure success/ ROI
  • Develop entire funnel leads tracking capability
Requirements


  • Analytical thinking with a familiarity in CRM or lifecycle goal setting, KPI development, and overall program measurement
  • Strong experience in CRM and Consumer Analytics with a proven track record of driving CRM strategy and implementing effective omni-channel communications
  • Good working knowledge and understanding of consumer journeys and digital channels
  • Experience with the marketing automation / CRM tools: Hubspot, Zapier, MailJet, Airtable, WATI, OneSignal and etc
  • 2+ year of experience in CRM Marketing or Marketing Automation role, preferably experienced in B2B Marketing