Costumer Service Associate (International Manufacturing Company)

Job Title : Costumer Service Associate

Reports to : CSD Manager

Contract Period : 1 Year Contract (Possibility of Extension)

Relevant Experience : 2 to 3 years preferred

Education : Bachelor's degree in Engineering, Science or related

Location : Surabaya, East Java

Travel : No

Job Role Objective

• Ensures daily work is done according to established procedures, policies and guidelines. Provides feedback on the efficiency of the customer service process.
• Coordinates and fulfils documents required for invoicing to customer.
• Maintain (respond) email in WMT under own category
• Preparing tender documents
• Receives and answers customers’ enquiries, requests, and complaints within established guidelines. Proactively follows up on outstanding customer service issues for complete solution. Seeks advice from supervisor for all non-routine matters or bottlenecks.
• Support to the other team members; assists in ad-hoc tasks and participates in projects as assigned by superior.
• Performs cross-departmental and functional coordination collaboration to complete tasks in a timely and efficient manner.
• Any other duties assigned.
• Seek for alternate purchase item (DEXI or other Distributors) for manufacture's long lead item
• Responsible for processing sales orders and quotations in the system, proactively managing and reviewing sales orders to understand the requirements of the orders, to ensure timely & cost-effective fulfillment.
• Preparing price agreement documents

Candidate Overview

• Well-developed communication and analytical skills
• Curious investigation, proactive, able to “think outside the box”
• Good problem-solving skills and focus on quality
• Bachelor's degree or equivalent in customer service with quality system skill and knowledge
• 2 to 3 years of experience in customer service role and part of Quality systems role
• Good knowledge of fluid systems, oil and gas industry, technical applications etc.
• Hard working and energized by a fun, dynamic, customer focused environment

With over 90 years' combined experience, NES Fircroft (NES) is proud to be the world's leading engineering staffing provider spanning the Oil & Gas, Power & Renewables, Chemicals, Construction & Infrastructure, Life Sciences, Mining and Manufacturing sectors worldwide. With more than 80 offices in 45 countries, we are able to provide our clients with the engineering and technical expertise they need, wherever and whenever it is needed. We offer contractors far more than a traditional recruitment service, supporting with everything from securing visas and work permits, to providing market-leading benefits packages and accommodation, ensuring they are safely and compliantly able to support our clients.