International Service Support Engineer Jobs

Deliver an exceptional customer experience by taking inbound phone calls, web inquiries, and online chats for Service and vehicle support customers.

Review and assess customer concerns for possible troubleshooting and remote diagnostics, partnering with other teams effectively

Provide an exceptional experience to our customers on a daily basis

Minimum 1 years of relevant work experience in a customer service environment

Strong attention to detail and exceptional written and verbal communication skills are required

Passion for delivering great customer experiences with an ability to identify customer needs and provide appropriate solutions

Bachelor's degree or equivalent in customer service with quality system skill and knowledge

2 to 3 years of experience in customer service role and part of Quality systems role

Good knowledge of fluid systems, oil and gas industry, technical applications etc.

Well-developed communication and analytical skills

Good problem-solving skills and focus on quality

Seek for alternate purchase item (DEXI or other Distributors) for manufacture's long lead item

Have 1 year of customer service experience, and have received service soft skills training

Good communication and listening skill

Familiar in e-commerce customer behaviour and business, at least have experience using e-commerce platform as buyer and seller once

Escalated the ticket to Team Leader

Max. age hired 35 years old

Fluent speaking and writing French, also English