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Collection Operation Manager - Desk / Field

Company

cermati.com
Address Jakarta Barat, Indonesia
Employment type FULL_TIME
Salary
Category Teknologi, Informasi, dan Internet
Expires 2023-07-21
Posted at 10 months ago
Job Description

  • Manage customer support processes and manage them to enhance customer satisfaction
  • Review and adjust operational budgets to balance between cost vs credit loss (as well as company profitability)
  • Review regularly the efficiency of collection process, policies and people through data driven analysis, and apply improvements
  • Manage and responsible for the Collection Operations of the company
  • Responsible for staffing, resource allocation, KPI & Target setting and measurements. Ensure capacity of credit operation is planned well to meet the growth target of the company.
  • Liaise with Superior (Risk Management Head) as well as other top management
  • Collaborate with various functions (Product, Engineering, HR, Finance, Marketing, Collection, Risk Modelling, and Business Intelligence) to boost efficiency and productivity
  • Ensure that the company runs with legality and conformity to established regulations
Qualifications
  • Have great persistence and endurance to meet operation target,
  • Hold Bachelor Degree (S1) from Reputable University
  • Excellent ability to make decisions, take actions, and make things happen.
  • At least 3 years proven excellent organizational and leadership ability
  • Preferably have experience in managing consumer lending products (e.g. Credit Card, KTA, Motorcycle Loan, Consumer Durables Loan, Payday Loan) or have experience in Fin-tech Company.
  • At least 3 years proven experience as Collection Operation Manager or equivalent position.
  • Sound knowledge of data analysis and performance/ operations metrics.
  • Highly self-managed & motivated person, able to perfectly multi-task, have a high standard and excited to work in a collaborative environment
  • Outstanding communication & people management skill.