Collaboration Engineer Jobs

Job Specification:

Requirement :

• Hold bachelor's degree (S-1 degree) in Information Technology Computer Engineering or Telecommunication from a reputable university with a minimum IPK of 3.0

• Have good knowledge and minimum 2 years experience with Cisco voice system (CUCM, SME, CUC, UCCX, expressway, Webex, etc)

• Good knowledge of VoIP systems in general

• Good knowledge of SIP Protocol

• Understand the concept of Cisco CUBE and SBC (experience in Audiocodes SBC is an advantage)

• Good understanding of IP network technology (TCP/IP, DHCP, DNS, 802.1x, QoS, etc)

• Holding CCNP certification is a must

• Experience with ITSM tools like ServiceNow is a plus

• Excellent interpersonal & communication skills

• Fluent in English, good communication skills

• Competent with Microsoft Office applications i.e. Microsoft Visio, Word, Excel, and PowerPoint.

• Ability to perform under pressure and tight time constraints; be able to work under limited guidance in line with a broad plan, or strategy

• Leadership, teamwork, commitment, and service excellence personal qualities

• Willing to work shifting 24x7x365 (include weekend & holiday)

:

Report to Team Leader

The role shall cover:

For Maintenance based:

• Provide 24x7x365 support (weekend and holiday on call).

• Work as part of Freeport voice global team (Indonesia, Europe & America) including system maintenance, upgrade, or new initiative led by Freeport.

• Mainly work on tickets for MACD (customer internal ticketing systems) and issues.

• Provide initial troubleshooting for issues before escalation to next-level support.

• Verify with a user to make sure the request or issue is completed and meet requirement.

Posting Code: #LI-NL1