Banquet Operational Manager Jobs

Job Number 23097079

Job Category Event Management

Location Le Méridien Jakarta, Jalan Jenderal Sudirman, Jakarta, Jakarta, Indonesia

Schedule Full-Time

Located Remotely? N

Relocation? N

Position Type Management

Job Summary

Directs and motivates team while personally assisting in providing high quality service based on requirements and standards. Monitors and controls financial and administrative responsibilities including asset protection. Provides clear and concise communications to everyone having ownership in the success of the event. Identifies training opportunities and plans a strategy to accomplish goals.

CANDIDATE PROFILE

Education And Experience

• High school diploma or GED; 2 years experience in the event management, food and beverage, or related professional area.

CORE WORK ACTIVITIES

Managing Banquet Operations

• Manages departmental inventories and maintains equipment.
• Adheres to and reinforces all standards, policies, and procedures.
• Uses banquet beverage records to control liquor costs and manage the banquet beverage perpetual inventory.
• Understands the impact of Banquet operations on the overall success of an event and manages activities to maximize customer satisfaction.
• Maintains established sanitation levels.
• Applies knowledge of all laws, as they relate to an event.
• Schedules banquet service staff to forecast and service standards, while maximizing profits.
• Projects supply needs for the department, (e.g., china, glass, silver, buffet presentations, props).
• Assists team in developing lasting relationships with groups to retain business and increase growth.

Participating in and Leading Banquet Teams

• Conducts monthly department meetings with the Banquet team.
• Applies and continually broadens knowledge of food and wine pairings and cutting edge cuisine with emphasis on current event trends.
• Sets goals and delegates tasks to improve departmental performance.
• Leads shifts and actively participates in the servicing of events.
• Acts as a liaison to the kitchen staff.

Ensuring and Providing Exceptional Customer Service

• Sets a positive example for guest relations.
• Strives to improve service performance.
• Empowers employees to provide excellent customer service.
• Responds to and handles guest problems and complaints.
• Ensures employees understand expectations and parameters.
• Emphasizes guest satisfaction during all departmental meetings and focuses on continuous improvement.
• Interacts with guests to obtain feedback on product quality and service levels.
• Reviews comment cards and guest satisfaction results with employees.

Conducting Human Resources Activities

• Observes service behaviors of employees and provides feedback to individuals.
• Monitors progress and leads discussion with staff each period.
• Reviews quarterly Meeting Planner Survey results and participates in the development and implementation of corrective action to address service challenges; focuses on continuous improvement of guest satisfaction.
• Attends and participates in all pertinent meetings.
• Participates in the development and implementation of corrective action plans.
• Communicates and executes departmental and property emergency procedures and ensures staff are trained in safety procedures.

Marriott International is an equal opportunity employer. We believe in hiring a diverse workforce and sustaining an inclusive, people-first culture. We are committed to non-discrimination on any protected basis, such as disability and veteran status, or any other basis covered under applicable law.

At Le Méridien, we believe in helping guests unlock the unexpected and engaging experiences each destination has to offer. Our guests are curious and creative, cosmopolitan, culture seekers that appreciate sophisticated, timeless service. We provide original, chic and memorable service and experiences that inspire guests to unlock the destination. We’re looking for curious, creative and well-informed people to join our team. If you appreciate connecting with like-minded guests and have a deep desire to create unexpected experiences, we invite you to explore career opportunities with Le Méridien.