Banquet Operations Manager Jobs

Company Description

Hotel Overview

Situated in Senayan Square at the South end of Jakarta's Central Business District, Fairmont Jakarta will feature 380 spacious guestrooms and 108 Fairmont branded suites. Additional features and amenities to the urban hotel include a number of lounges and several restaurants featuring a variety of culinary offerings. For corporate events and local galas, the hotel features 3,500 square meters of function space, including a 1,200 square-meter ballroom.

Banquet Operations Manager

AThe Banquet Operations Manager will report directly to the Head of Banquet Operations The person will need to be comfortable with busy high quality operations, managing multi tasks as well as have strong interpersonal skills. This individual will be responsible for the results of all pillars (Guest Satisfaction, Financial, Colleague, Health and Safety) in Banquets.

What's In It For You

• Opportunity to develop your talent and grow within your property and across the world!
• Ability to make a difference through our Corporate Social Responsibility activities, like Planet 21
• Learning programs through our Academies
• Employee benefit card offering discounted rates in Accor worldwide

What You Will Be Doing

• Adhere to all budget guidelines that are established for each event.
• Ensures coordination and execution throughout the event.
• Ensuring exceptional customer service. Ensuring that services meet customer specifications (anticipate), responds promptly and setup based on BEO.
• Finding creating solutions and proactively solving problems in order to meet a demanding client base and adjust service to suit guests' requests, personalize to meet needs.
• Projects supply needs for the department.
• Maintain records for inventory, labor cost, beverage cost, etc.
• Leads shifts and actively participates in the servicing of events.
• Empower employees to provide excellent customer service.
• Ensures accurate customer billing for banquet events.
• Manages department controllable expenses to achieve or exceed budgeted goals.

Qualifications

Your experience and skills include:

• Ability to focus attention on guest needs, remaining calm and courteous at all times.
• Computer literate in Microsoft Window applications required
• Good presentation and influencing skills.
• Ability to work independently and has good initiative under dynamic environment.
• University/College degree in a related discipline preferred.
• Self-motivated and energetic.
• Good interpersonal skills with ability to communicate with all levels of employees.
• Ability to work cohesively with fellow colleagues as part of a team.
• Ability to work effectively and contribute in a team.
• Flexible and able to embrace and respond to change effectively.
• Service oriented with an eye for details.
• International experience an asset
• Goal and results oriented.
• Highly responsible & reliable.
• Experience in hotel food and beverage operations, 5 years’ experience in Banquet management in a luxury property preferred.
• Must be a highly organized person with strong planning skills.
• International experiences an asset.
• Multicultural awareness and able to work with people from diverse cultures.
• Analytical skills, strength as a developer and a leader of others are essential.
• Ability to work well under pressure in a fast paced environment.

Additional Information

Our commitment to Diversity & Inclusion

We are an inclusive company and our ambition is to attract, recruit and promote diverse talent.

"Why work for Accor?"

We are far more than a worldwide leader. We welcome you as you are and you can find a job and brand that matches your personality. We support you to grow and learn every day, making sure that work brings purpose to your life, so that during your journey with us, you can continue to explore Accor’s limitless possibilities.

By joining Accor, every chapter of your story is yours to write and together we can imagine tomorrow's hospitality. Discover the life that awaits you at Accor, visit https://careers.accor.com/

Do what you love, care for the world, dare to challenge the status quo! #BELIMITLESS"