Banquet Operation Manager Jobs

Job Number 23121866

Job Category Event Management

Location Le Méridien Jakarta, Jalan Jenderal Sudirman, Jakarta, Jakarta, Indonesia

Schedule Full-Time

Located Remotely? N

Relocation? N

Position Type Management

Job Summary

Directs and motivates team while personally assisting in providing high quality service based on requirements and standards. Monitors and controls financial and administrative responsibilities including asset protection. Provides clear and concise communications to everyone having ownership in the success of the event. Identifies training opportunities and plans a strategy to accomplish goals.

CANDIDATE PROFILE

Education And Experience

• High school diploma or GED; 2 years experience in the event management, food and beverage, or related professional area.

CORE WORK ACTIVITIES

Managing Banquet Operations

• Schedules banquet service staff to forecast and service standards, while maximizing profits.
• Applies knowledge of all laws, as they relate to an event.
• Manages departmental inventories and maintains equipment.
• Projects supply needs for the department, (e.g., china, glass, silver, buffet presentations, props).
• Uses banquet beverage records to control liquor costs and manage the banquet beverage perpetual inventory.
• Maintains established sanitation levels.
• Adheres to and reinforces all standards, policies, and procedures.
• Assists team in developing lasting relationships with groups to retain business and increase growth.
• Understands the impact of Banquet operations on the overall success of an event and manages activities to maximize customer satisfaction.

Participating in and Leading Banquet Teams

• Leads shifts and actively participates in the servicing of events.
• Conducts monthly department meetings with the Banquet team.
• Applies and continually broadens knowledge of food and wine pairings and cutting edge cuisine with emphasis on current event trends.
• Sets goals and delegates tasks to improve departmental performance.
• Acts as a liaison to the kitchen staff.

Ensuring and Providing Exceptional Customer Service

• Ensures employees understand expectations and parameters.
• Strives to improve service performance.
• Emphasizes guest satisfaction during all departmental meetings and focuses on continuous improvement.
• Reviews comment cards and guest satisfaction results with employees.
• Sets a positive example for guest relations.
• Interacts with guests to obtain feedback on product quality and service levels.
• Empowers employees to provide excellent customer service.
• Responds to and handles guest problems and complaints.

Conducting Human Resources Activities

• Participates in the development and implementation of corrective action plans.
• Observes service behaviors of employees and provides feedback to individuals.
• Monitors progress and leads discussion with staff each period.
• Attends and participates in all pertinent meetings.
• Reviews quarterly Meeting Planner Survey results and participates in the development and implementation of corrective action to address service challenges; focuses on continuous improvement of guest satisfaction.
• Communicates and executes departmental and property emergency procedures and ensures staff are trained in safety procedures.

Marriott International is an equal opportunity employer. We believe in hiring a diverse workforce and sustaining an inclusive, people-first culture. We are committed to non-discrimination on any protected basis, such as disability and veteran status, or any other basis covered under applicable law.

At Le Méridien, we are inspired by the era of glamorous travel, celebrating each culture through the distinctly European spirit of savouring the good life. Our guests are curious and creative, cosmopolitan culture seekers that appreciate moments of connection and slowing down to savour the destination. We provide authentic, chic and memorable service along with experiences that inspire guests to savour the good life. We’re looking for curious and creative people to join our team. If you appreciate connecting with like-minded guests and have a deep desire to create memorable experiences, we invite you to explore career opportunities with Le Méridien. In joining Le Méridien, you join a portfolio of brands with Marriott International. Be where you can do your best work, begin your purpose, belong to an amazing global team, and become the best version of you.