Application Specialist Jobs

Summary

The ultrasound applications Specialist position is responsible for providing formal technical and clinical support during the sales process supporting the Point of Care. Responsibilities include providing pre-sale product demonstrations (clinical trial support) and post-sale installation, training and ongoing customer support across our Point of Care Ultrasound portfolio.

Roles and Responsibilities

• Provide technical and clinical leadership during sales process by demonstrating full range of product features including potential uses, product capabilities and benefits to customers as needed.

• Develop, coordinate and deliver product training to customers on software, application and/or equipment use, monitor customer installations within assigned territory/region to improve customer satisfaction and maintain customer relationships.

• Improve customer satisfaction and install base retention through continuing education on optimization of equipment utilization by customer.

• Support trade shows and professional conferences by performing product demonstration and promotion as well as customer training.

• Use market and product knowledge to assist sales team in developing sales, marketing and customer service strategies.

• Produce well-written post-training reports and provide regular feedback on customer satisfaction and needs.

• Facilitate team communication and the sharing of best practices

• Provide clinical, technical and professional guidance as necessary to improve the customer experience.

• Communicate with Sales and Application Leaders to align applications activities with sales needs and business objectives.