Manager, Application Support Enterprise Corporate

About you

• You are humble and prioritize the success of the team over your own with an eagerness to help those around you.
• You have a strong thirst for knowledge and are driven to find solutions that don't exist yet.
• You're a go-getter with mad juggling skills (or multiple hats) who can thrive in a fast-paced, agile environment.
• You don't shy away from challenges and have the ability to bounce back from setbacks.
• You always find a way to get things done without sacrificing the quality of your work, integrity and values. No task is off limits for you.
• You are comfortable with ambiguity and extremely resourceful (in your past life you could've been a detective)

About This Role

• Liaise and collaborate with business users to deliver good quality projects.
• Trouble shoot incident and do the root cause analysis.
• Perform a system impact assessment to ensure the users requirement are addressed.
• Ensuring projects are within scope, timeline, budget with good quality.
• Collaborate with internal support team as well as third party to ensure incident are fixed within agreed SLA.
• Manage Applications within Enterprise Corporate Function ensuring SLA is achieved.

What is required and what we’re looking for

• Experience in cloud environments such as Google Cloud, or other public cloud platforms
• In-depth knowledge in banking business & terms, software engineering practices and best practices for full software development life cycle.
• Excellent presentation and communication skills in English
• Flexible and able to work in a dynamic environment with tight deadlines
• Ability to influence others and identify best solutions among many stakeholders.
• Broad experience with various technologies, such as REST/Web Service APIs, Python, Springboot, Kubernetes deployment, CI/CD tools.
• Experience with at least one type of queuing system (Apache Kafka, MQ, SQS, etc)