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2023 Network Operation Center Jobs

Company

PT Alto Network
Address Area DKI Jakarta, Indonesia
Employment type CONTRACTOR
Salary
Category Penerbitan Konten Online
Expires 2023-06-21
Posted at 11 months ago
Job Description
Main Functions


  • Memastikan ticket incident dan ticket service request (Network, Server, Laptop, etc) dapat di kerjakan sesuai SLA yang telah di tentukan.
  • Create knowledge base documentation.
  • Memberikan support layer 1 terkait incident dan service request yang berhubungan dengan IT seperti Infra Network, Infra Server, dan application support.
  • Melakukan monitoring untuk semua infrastructure ALTO dan ALTO partnership di agar dapat berjalan dengan baik.


Responsibilities


  • Membantu analisa dan problem solving terkait incident dan problem.
  • Memberikan report secara regular kepada IT NOC lead terkait issue, incident, service request, dan others system/application anomalies.
  • Memastikan support yang di berikan sesuai dengan procedure yang telah di sepakati
  • Memastikan incident dan service request di deliver within SLA.
  • Memastikan seluruh infrastructure ALTO dan partnership ALTO dimonitor dengan baik.


Performance Indicators


  • SLA penanganan service request (BAU) 99.5%
  • SLA penanganan Incident 99.5%


Key Competencies


  • Basic network concept
  • Pengetahuan (knowledge)
  • Basic server & desktop concept
  • Operating System (Windows, Linux/Unix).
  • Basic cloud computing concept
  • Keterampilan (skill)
  • IT service management (ITIL v4)


Requirements


  • Dapat bekerja di bawah tekanan.
  • Network device configuration.
  • Server & desktop/laptop setup.
  • Sikap/Perilaku
  • Pengalaman Kerja
  • GEt Things Done
  • 2 years’ experience as IT Support / IT Operation / IT Production Support
  • Challenge Status Quo
  • Memiliki can-do attitude
  • S1 Engineering (Elektro, Informatika, ilmu komputer)
  • Act Responsibly
  • Pendidikan
  • Know Our People
  • EmPowering People


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