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2023 Manage Service Operation Center

Company

PT Alto Network
Address Area DKI Jakarta, Indonesia
Employment type CONTRACTOR
Salary
Category Penerbitan Konten Online
Expires 2023-06-21
Posted at 11 months ago
Job Description
  • Membantu analisa dan problem solving terkait incident dan problem.
  • Memberikan support layer 1 terkait incident dan service request yang berhubungan dengan transaksi pada aplikasi-aplikasi under IT-MSOC.
  • Create knowledge base documentation.
  • Memastikan seluruh aplikasi under IT-MSOC dimonitor dengan baik.
  • Memberikan report secara regular kepada IT MSOC Leader terkait issue, incident, service request, dan others system/application anomalies.
  • Memastikan support yang di berikan sesuai dengan procedure yang telah di sepakati.
  • Melakukan fungsi helpdesk dan monitoring untuk aplikasi-aplikasi yang di bawah manage service seperti BI-FAST & CMS. Jumlah aplikasi yang akan di support tidak terbatas kepada dua aplikasi tersebut di atas.
  • Memastikan ticket incident dan ticket service request dapat di kerjakan sesuai SLA yang telah di tentukan.
  • Manage and control manpower resources, untuk memastikan semua task yang di berikan kepada tim dapat di selesaikan.
  • Melakukan pekerjaan helpdesk dan monitoring secara shifting. Pekerjaan ini memastikan tim IT-MSOC available 24x7
  • Memastikan incident dan service request (inquiry request) di deliver within SLA.


Sebutkan indikator kinerja dari posisi jabatan ini


  • Pendidikan
  • Sikap/Perilaku
  • Basic database concept
  • EmPowering People
  • Pengetahuan (knowledge)
  • IT
  • Know Our People
  • Act Responsibly
  • SQL query
  • GRC
  • GEt Things Done
  • Internal Audit
  • Dapat bekerja di bawah tekanan.
  • Operating System (Windows, Linux/Unix).
  • SLA penanganan service request (BAU) 99.5%
  • Challenge Status Quo
  • Eksternal
  • Legal & Compliance
  • IT service management (ITIL v4)
  • Memiliki can-do attitude.
  • Operation
  • 0-2 years’ experience as IT NOC / IT help desk / IT Support / IT Operation / IT Production Support
  • Pengalaman Kerja
  • Internal:
  • S1 Engineering (Elektro, Informatika, ilmu komputer)
  • Basic cloud computing concept
  • Product
  • Keterampilan (skill)
  • Basic network concept
  • SLA penanganan Incident 99.5%
  • Basic server & desktop concept


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