Service Center Manager Jobs

Knowledge of organizational effectiveness and operations management

Proven work experience as Service Center Manager or similar role

Degree in Business, Operations Management or related field

Ensure all operations are carried on in an appropriate way

Formulate long term and short term strategy for Service Center

Examine financial data and use them to improve profitability

6. Have organizing and coordinating skills.

2. Responsible for the promotion of service culture and service activities

3. Translate documents or related learning materials used for training needs

1. Bachelor's Degree in any major (Preferably in Chinese Literature)

5. Fresh graduates are welcome to join

7. Attention to details, self-motivated, with good teamwork spirit and positive service attitude.

Master the certification standard processes and experience required by the Indonesia data center industry

Fluent English listening, speaking, reading and writing skills, English can be used as a daily working language

Multinational company|Fast paced working environment

Responsible for technical communication with customers, analyzing customer needs, and providing overall solutions

Responsible for project bidding, including pre-bid guidance, bidding organization, and providing overall solutions

Responsible for collecting and working on relevant plans, relevant markets, industry customers, and competitors

Excellent mentoring, coaching and people management skills

Enrich Sales Force Teams with necessary product knowledge and skills

Minimum Bachelor Degree from reputable university in Management / Marketing / Business major

Arrange, manage, control and evaluate the ongoing services and classes

Minimum 2 year experience in sales area

Advanced experience with Ms Excel for data analysis, as well as Outlook, Ms Word, & internet literate

L1 (3 Shifts): 1 year min. experience in Security Operations

L2 (1 shift): 4 years min. experience

Having 2 Security Certification, CEH/CND Certification

L3 (1 Shift): 7+ years min. experience

Having 3 Security Certification, CISSP/OSCP/GCIH certification

Familiar with SIEM, Security tools,

IT service management (ITIL v4)

Manage and control manpower resources, untuk memastikan semua task yang di berikan kepada tim dapat di selesaikan.

0-2 years’ experience as IT NOC / IT help desk / IT Support / IT Operation / IT Production Support

Memastikan ticket incident dan ticket service request dapat di kerjakan sesuai SLA yang telah di tentukan.

Memberikan support layer 1 terkait incident dan service request yang berhubungan dengan transaksi pada aplikasi-aplikasi under IT-MSOC.

Memastikan support yang di berikan sesuai dengan procedure yang telah di sepakati.

Excellent mentoring, coaching and people management skills

Enrich Sales Force Teams with necessary product knowledge and skills

Arrange, manage, control and evaluate the ongoing services and classes

Minimum 2 year experience in sales area

Advanced experience with Ms Excel for data analysis, as well as Outlook, Ms Word, & internet literate

Developing and maintaining sales SOP