It Services Desk Jobs in Kab. Bekasi, West Java

Collaborate with executive management to set goals and

Relevant industry certifications (e.g., CISSP, CISM, CISA) are highly desirable.

Proven track record in IT security leadership with a minimum of 5 years experience in the cybersecurity industry.

Strong commercial acumen and experience in driving revenue growth in security services.

Strong analytical and problem-solving skills with the ability to make strategic decisions.

Exceptional communication and interpersonal skills to engage effectively with clients, partners, and internal teams.

Remote meeting room support and assistance

You should as a minimum have completed a relevant IT education

Preferably, a minimum of 1-2 years of experience within IT support function from a Worldwide enterprise, but not a must

Broad knowledge of Microsoft Office & M365 products

Exceptional communications and customer service skills

Your key responsibilities will be:

Min. 2 years experience as IT Helpdesk/ IT Support

Adhering to all processes and documenting procedures accordingly

MS Office 365 – Outlook, Excel, Word, PowerPoint, One Note, One Drive, SharePoint

Bachelor degree in Computer Science, Information Technology, or related field

Ensure the delivered service is according to the Information Technology Service Management (ITSM) standard.

Minimum 6 years working experience as Service Desk Manager or related roles

Strong understanding of complex IT infrastructure and IT service management best practices (ITIL framework).

Manage and responsible in delivering services as per the expected by customer.

Experience of managing/leading an IT service team at least 6 years

Acting as a Point of Contact (POC) for project related.

Proven experience (minimum 8-10 years) in application development and management, preferably in the financial services or banking industry is a MUST

Strong leadership and team management skills, with the ability to effectively guide, mentor, and motivate a team of application professionals.

Excellent communication and stakeholder management abilities, with the capacity to collaborate with cross-functional teams and effectively engage with senior management.

Establish and maintain strong relationships with vendors, ensuring effective management of vendor contracts, service level agreements (SLAs), and support partnerships.

Prepare and present regular reports on application performance, project status, and resource utilization to senior management and relevant stakeholders.

Demonstrated expertise in application governance, including change management, release management, and incident management processes.

Min. 6 months experience is a plus (fresh graduates are welcome to apply)

Have good knowledge using Microsoft Excel

Providing good communication services for complaints customers in the event of an IT incident

Make ticketing of problems reported by the head office and network offices

Doing ticket distribution to departments related to ticket types incidents & requests

Bachelor's Degree from Information Technology or related field