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Service Desk Analyst Jobs in Kab. Bekasi, West Java

It Service Desk Supporter
By ISS A/S At Jakarta Raya, Indonesia
Remote meeting room support and assistance
You should as a minimum have completed a relevant IT education
Preferably, a minimum of 1-2 years of experience within IT support function from a Worldwide enterprise, but not a must
Broad knowledge of Microsoft Office & M365 products
Exceptional communications and customer service skills
Your key responsibilities will be:
Service Analyst Jobs
By PT Prospect Motor At Cikarang Selatan, Indonesia
Required Skills: Microsoft Excel, Communication Skills, Presentation Skills
Develop and distribute KPI targets to Dealers
Monitor and analyze the achievement of Dealers (Service & Part)
Provide improvement recommendations fromthe analysis of target achievement
Directing Dealers to carry out strategies and programs according to ATPM directions
Ensure dealer standardization according to ATPM Standard
It Service Desk (010908) Jobs
By PT Amber Solusi Internasional At Jakarta Raya, Indonesia
Min. 2 years experience as IT Helpdesk/ IT Support
Adhering to all processes and documenting procedures accordingly
MS Office 365 – Outlook, Excel, Word, PowerPoint, One Note, One Drive, SharePoint
Bachelor degree in Computer Science, Information Technology, or related field
It Service Desk Manager
By KSPS At Jakarta Raya, Indonesia
Ensure the delivered service is according to the Information Technology Service Management (ITSM) standard.
Minimum 6 years working experience as Service Desk Manager or related roles
Strong understanding of complex IT infrastructure and IT service management best practices (ITIL framework).
Manage and responsible in delivering services as per the expected by customer.
Experience of managing/leading an IT service team at least 6 years
Acting as a Point of Contact (POC) for project related.
It Service Desk & Monitoring Specialist
By PT Bank Jago Tbk At Jakarta, Indonesia
Have experience and knowledge of endpoint management software, for example ManagedEngine, Kaseya, Ivanti, or others, and Trendmicro or Symantec antivirus software.
Certifications or participation in training: ITIL, service management, incident management, network, system, database, SolarWinds, Dynatrace, etc.
Having knowledge of service management, incident and problem management, monitoring, system availability and utilization, capacity planning.
Have experience working in a bank and understand the process of change management in a bank.
Have experience in managing Windows Operating System (O/S), Active Directory, and endpoint security hardening for at least 5 years.
Providing assistance and solutions to users/staff regarding any service requests or complaints related to the work devices/computers being used.
Information Technology Service Desk
By Bayarind At Jakarta Raya, Indonesia
Have an experience as IT Helpdesk/ IT Operation min. 1 year
Have knowledge about database MySQL & SQL server
Have knowledge about operating system linux & windows
Have knowledge about basic communication network
Hallo Jobseekers! If you have experience as IT Service Desk please come and join us!
To handle complain and request from client

Are you looking for a challenging and rewarding role in IT? We are looking for an experienced Service Desk Analyst to join our team and provide technical support to our customers. You will be responsible for troubleshooting and resolving customer issues, providing technical advice, and ensuring customer satisfaction. If you have excellent customer service skills and a passion for technology, this could be the perfect job for you!

A Service Desk Analyst is responsible for providing technical assistance and support related to computer systems, hardware, or software. They answer queries either in person or over the phone and troubleshoot technical issues.

What is Service Desk Analyst Skills Required?

• Excellent customer service skills
• Good problem-solving and analytical skills
• Knowledge of computer systems, hardware, and software
• Ability to work independently and as part of a team
• Excellent communication and interpersonal skills
• Ability to work under pressure

What is Service Desk Analyst Qualifications?

• Bachelor’s degree in Computer Science, Information Technology, or related field
• Relevant certifications in IT (e.g. CompTIA A+, Microsoft Certified Solutions Associate, etc.)

What is Service Desk Analyst Knowledge?

• Knowledge of computer systems, hardware, and software
• Knowledge of customer service principles and practices
• Knowledge of network and system security
• Knowledge of troubleshooting techniques

What is Service Desk Analyst Experience?

• Previous experience in a customer service role
• Previous experience in a technical support role

What is Service Desk Analyst Responsibilities?

• Respond to customer inquiries via phone, email, or in person
• Troubleshoot technical issues and provide solutions
• Install, configure, and maintain computer systems, hardware, and software