Service Desk Agent Jobs in Kota Bogor, West Java , Employment

Are you looking for an exciting new opportunity to use your customer service and technical skills? We are looking for an IT Service Desk Agent to join our team! As an IT Service Desk Agent, you will be responsible for providing technical assistance and support to our customers. You will be the first point of contact for our customers, troubleshooting hardware and software issues, and providing solutions to ensure customer satisfaction. If you are a customer service-oriented individual with a passion for technology, this is the perfect job for you!

Overview An IT Service Desk Agent is responsible for providing technical support to customers and employees. They are the first point of contact for any technical issues and are responsible for troubleshooting and resolving technical issues. They must be able to provide technical advice and assistance to customers and employees in a timely and efficient manner. Detailed Job Description An IT Service Desk Agent is responsible for providing technical support to customers and employees. They are the first point of contact for any technical issues and are responsible for troubleshooting and resolving technical issues. They must be able to provide technical advice and assistance to customers and employees in a timely and efficient manner. They must be able to diagnose and troubleshoot technical issues, provide solutions, and escalate issues to the appropriate personnel. They must be able to communicate effectively with customers and employees, and provide excellent customer service. Job Skills Required

• Excellent customer service skills

• Excellent communication skills

• Ability to troubleshoot and diagnose technical issues

• Knowledge of computer hardware and software

• Knowledge of network systems and protocols

• Knowledge of operating systems

• Knowledge of IT security

• Ability to work independently and as part of a team

• Ability to work in a fast-paced environment

Job Qualifications

• Bachelor’s degree in Computer Science, Information Technology, or related field

• Previous experience in a technical support role

• A+ certification or other technical certifications

• Knowledge of customer service principles and practices

Job Knowledge

• Knowledge of computer hardware and software

• Knowledge of network systems and protocols

• Knowledge of operating systems

• Knowledge of IT security

• Knowledge of customer service principles and practices

Job Experience

• Previous experience in a technical support role

• Experience troubleshooting and resolving technical issues

• Experience providing technical advice and assistance

• Experience working in a fast-paced environment

Job Responsibilities

• Provide technical support to customers and employees

• Troubleshoot and diagnose technical issues

• Provide solutions and escalate issues to the appropriate personnel

• Communicate effectively with customers and employees

• Provide excellent customer service

• Monitor and maintain IT systems

• Update and maintain technical documentation