Floor Supervisor Jobs
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At Bali, Indonesia
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At Area DKI Jakarta, Indonesia
Head Floor Jobs
By Jempinis Bar and Resto
At Badung, Indonesia
Are you looking for a rewarding career in the hospitality industry? We are looking for a Floor Supervisor to join our team! As a Floor Supervisor, you will be responsible for managing the day-to-day operations of our restaurant, ensuring that all guests have an enjoyable experience. You will also be responsible for training and supervising staff, ensuring that all safety and sanitation standards are met, and providing excellent customer service. If you are a motivated individual with a passion for hospitality, this is the perfect opportunity for you!
Overview A Floor Supervisor is responsible for overseeing the daily operations of a retail store or other customer service environment. They ensure that customer service standards are met, that employees are performing their duties correctly, and that the store is running smoothly. Floor Supervisors also handle customer complaints, resolve conflicts, and ensure that the store is kept clean and organized. Detailed Job Description A Floor Supervisor is responsible for overseeing the daily operations of a retail store or other customer service environment. They are responsible for ensuring that customer service standards are met, that employees are performing their duties correctly, and that the store is running smoothly. Floor Supervisors must be able to handle customer complaints, resolve conflicts, and ensure that the store is kept clean and organized. They must also be able to effectively communicate with customers and employees, and be able to motivate and lead a team. Job Skills Required• Excellent customer service skills
• Strong communication and interpersonal skills
• Ability to motivate and lead a team
• Ability to handle customer complaints and resolve conflicts
• Knowledge of store policies and procedures
• Ability to multitask and prioritize tasks
• Knowledge of store products and services
• Knowledge of safety and security procedures
Job Qualifications
• High school diploma or equivalent
• Previous experience in a customer service or retail environment
• Knowledge of store policies and procedures
• Ability to multitask and prioritize tasks
• Knowledge of store products and services
• Knowledge of safety and security procedures
Job Knowledge
• Knowledge of store policies and procedures
• Knowledge of store products and services
• Knowledge of safety and security procedures
• Knowledge of customer service standards
• Knowledge of retail operations
Job Experience
• Previous experience in a customer service or retail environment
• Previous experience in a supervisory role
• Previous experience in a team leadership role
Job Responsibilities
• Ensure that customer service standards are met
• Handle customer complaints and resolve conflicts
• Ensure that the store is kept clean and organized
• Motivate and lead a team
• Monitor employee performance and provide feedback
• Monitor store operations and ensure compliance with policies and procedures
• Ensure that safety and security procedures are followed
• Assist with training and onboarding of new employees
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