Customer Executive Jobs in Kota Bekasi, West Java

Is responsible for order management once PO is in.

Is responsible for managing Return of Material as per Gemalto Customer’s complaint management process

Act as main interface with Customers, Account Managers and Technical Consultants during customer’s purchase order treatment.

Acknowledge Customer’s Purchase Order within 48 hours from its date of receipt

ERP knowledge is a plus

Validate customers’ Purchase Orders, according to “Gemalto Customer’s Purchase Order Review” process

Understand Alder’s mission, as well as all its product offerings (products and services)

Manage communication platforms (Whatsapp, IG, Tokopedia, Shopee, etc)

Manage both online and offline classes (corporate classes and events included)

Continuously find ways to improve customer experience

Responsibilities include, but are not limited to the following:

Handle and process customer bookings of services and purchases of products