Customer Executive Jobs in Kota Tangerang, Banten

Well-organized and detail-oriented and able to multitask. Ability to work with very minimal guidance or supervision and strong time management skills.

Creatively and accurately articulate responses via excellent written communication skills regarding AirAsia products and services.

Having previous customer service experience would be an added advantage.

Must have excellent verbal and written English and Indonesian communication skills, any other additional languages is greatly welcomed.

Remain current in the airline by acquiring products and services information, latest details and industry related news which impacts support.

Participate in training and development activities.

Hands-on experience with knowledge management tools (Confluence, Notion, Bit, ai, etc)

Review pending orders and specific customers requests to ensure excellent customer service and customer experience

Hands-on experience with CRM systems (Freshdesk)

Provide troubleshooting assistance for customer orders, account status, and relevant problems

Provide data and guides to help the sales team

Stay up-to-date with new product and feature launches

Have 1 year experience in the related field

Required skill(s): marketing, communication, negotiation.

Looking for and identifying prospective customers and the potential market

Making daily, weekly, and monthly programs and sales pipeline

Do presentations and sales about service pest control to customer residential

Survey new or existing customer residential