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Customer Care Executive Jobs

Customer Care Executive Jobs
By Siemens Healthineers At Jakarta, Indonesia
Minimum 2 years’ experience in Medical Device industry or Healthcare
Experience in handling customer and channeling communication to internal
You have excellent communication and interpersonal skills
You will be responsible to validate customer information and differentiate customer contract status
You will create as well as monitor notification
You will be responsible to forward technical service task, administrative & licensing, and follow-up services to the relevant stakeholders
Customer Care Jobs
By HiredToday.com At Jakarta, Indonesia

Menginput informasi lowongan pekerjaan ke dalam sistem

Membuat daily report di Google Sheet

Customer Support Executive Jobs
By StaffAny At Jakarta Raya, Indonesia
Ability to demonstrate diplomacy, empathy, and problem solving skills while working through tough customer issues
Bonus if you have excel skills
Bonus if have prior experience with customer service / support
Assist in the setup of our customers, which might involve some basic excel skills.
Highly proficient in writing and speaking in English
Highly proficient in writing and speaking in Bahasa Indonesian
Customer Care Officer Jobs
By Garasi.id At Jakarta Raya, Indonesia
Minimum 2 - 3 years of Customer Care / Customer Service Experience
Having knowledge and background in automotive is a plus
WE ARE HIRING: CUSTOMER CARE OFFICER
Diploma/S1 from a reputable University, Any Major
Quick in learning and mastering customer care systems
Familiar with CRM, CSAT systems and practices
Customer Care Jobs
By GrasiaCare At Kota Tangerang, Indonesia

Company Description: Layanan untuk membantu Anda mengakses fasilitas rumah sakit dan klinik secara maksimal, mulai dari pendaftaran sampai selesai perawatan dengan cara yang mudah, cepat dan ...

Customer Satisfaction Executive Jobs
By PT GamertoGamer Global Group (Indonesia) At Kota Tangerang, Indonesia
Hands-on experience with knowledge management tools (Confluence, Notion, Bit, ai, etc)
Review pending orders and specific customers requests to ensure excellent customer service and customer experience
Hands-on experience with CRM systems (Freshdesk)
Provide troubleshooting assistance for customer orders, account status, and relevant problems
Provide data and guides to help the sales team
Stay up-to-date with new product and feature launches
Customer Satisfaction Executive Jobs
By PT GamertoGamer Global Group (Indonesia) At Jakarta Raya, Indonesia
Hands-on experience with knowledge management tools (Confluence, Notion, Bit, ai, etc)
Review pending orders and specific customers requests to ensure excellent customer service and customer experience
Hands-on experience with CRM systems (Freshdesk)
Provide troubleshooting assistance for customer orders, account status, and relevant problems
Provide data and guides to help the sales team
Stay up-to-date with new product and feature launches
Customer Care - Data Center Company
By Michael Page At Jakarta, Indonesia
At least 1 year of experience as customer service
Excellent English communication skill is a MUST
Answer incoming calls promptly and courteously
Respond to customer inquiries, complaints and resolve issues in a timely and effective manner
Deliver assistance to customers, guiding them through the process of navigating the ticketing system
Escalating and communicating issues to the relevant departments accordingly
Customer Support Executive Jobs
By Grivy At Jakarta, Indonesia
Proactively follow up with customers to ensure their satisfaction, gather feedback, and identify opportunities to enhance the customer experience.
Proven experience in a customer support or similar role, preferably in a fast-paced environment.
Excellent verbal and written communication skills in Bahasa Indonesia and good communication in English.
Strong active listening and problem-solving abilities.
Proficient computer skills, including familiarity with CRM software and other customer support tools.
Ability to multitask, prioritize, and manage time effectively.
Branch Customer Care (Industry South - Pasar Rebo)
By Rentokil Initial At Area DKI Jakarta, Indonesia
Menerima, merekap dan merekam seluruh keluhan dan informasi dari pelanggan
Menjalankan program-program Customer Care yang ada
Membina hubungan baik dengan kantor pusat dan pelanggan
Melakukan input sistem seluruh keluhan dan informasi dari pelanggan yang diterima melalui Call Center dan mendistribusikannya ke cabang
Memastikan bahwa semua keluhan ditangani sesuai dengan SOP
Secara aktif memberikan informasi ke Departemen terkait sehubungan dengan kepuasan pelanggan
Customer Care Professional Jobs
By Intrias Mandiri Sejati At Jakarta, Indonesia

• Experienced in the field of Customer Care – specifically handling complaints, handling email • Able to analyze cases, better used to calculating credit card bills • Has an experienced background in ...

Brand Executive - Vision Care
By J&J Family of Companies At Hoya, Indonesia
Understand marketing / brand management principles and able to connect the role of ATL, BTL, CRM into holistic brand building
Well organized, independent with effective time management
Work closely with Brand Manager in formulating & execution of digital marketing campaign, e-commerce, on-ground activation, and other demand-generation activities
Strong issue-based problem-solving skills, yet agile and adaptable to changes on-the-go, with resilient and can-do attitude
Have great MS Excel skills in organizing numbers and charts to analyze performance and results
Experience with analytics platforms and tools such as Salesforce, Google Analytics, Tableau, Power BI etc. is an advantage
Customer Sales Executive Jobs
By IC Resource Pte. Ltd. At Jakarta Raya, Indonesia
This is a work from home position for Candidate base in Indonesia (preferably Jakarta)
Acquire and manage projects or regular maintenance order of products
Good in pricing and negotiating skills
Advantage to those whom can speak in chinese
Learn and understand company’s products and services
Prepare and deliver technical presentations, explaining products or services to customers and/or prospective customers
Customer Care - Service Division
By Atlas Copco At Area DKI Jakarta, Indonesia
Have advance English communication skills; Computer skills with intermediate excell skills
Perform daily operation covering order processing, purchasing, invoicing and distribution.
Monitor stock aging and communicate to Sales Service Team
Work closely with customer, sales service team,engineer warehouse and transporter to ensure on time in full (OTIF) delivery.
Ensure local purchases are being perform as per prokura and according to procedures.
Work closely with warehouse team to ensure stock accuracy
Customer Care Officer Jobs
By PT Paramount Enterprise International At Kota Tangerang, Indonesia
Memberikan informasi yang dibutuhkan oleh pelanggan secara lengkap, ramah, sopan, terkait dengan status tindak lanjut kebutuhan pelanggan.
Menampung berbagai macam keluhan, keberatan, ketidakpuasan ataupun sebagai tempat konsultansi.
Menjadi sumber informasi/perantara antara perusahaan dan pelanggan serta menjelaskan kebutuhan pelanggan dengan menghubungi bagian terkait.
Mengelola kasus keluhan dari konsumen sebagai PIC dari awal keluhan diproses hingga keluhan tersebut selesai.
Melakukan koordinasi dengan divisi lain guna melanjutkan laporan komplain dari pelanggan.
Pendidikan minimal S1 semua jurusan.
Brand Executive - Vision Care
By Johnson and Johnson At Jakarta Raya, Indonesia
Understand marketing / brand management principles and able to connect the role of ATL, BTL, CRM into holistic brand building
Well organized, independent with effective time management
Work closely with Brand Manager in formulating & execution of digital marketing campaign, e-commerce, on-ground activation, and other demand-generation activities
Strong issue-based problem-solving skills, yet agile and adaptable to changes on-the-go, with resilient and can-do attitude
Have great MS Excel skills in organizing numbers and charts to analyze performance and results
Experience with analytics platforms and tools such as Salesforce, Google Analytics, Tableau, Power BI etc. is an advantage
Brand Executive - Vision Care
By Johnson & Johnson At Jakarta, Indonesia
Understand marketing / brand management principles and able to connect the role of ATL, BTL, CRM into holistic brand building
Well organized, independent with effective time management
Work closely with Brand Manager in formulating & execution of digital marketing campaign, e-commerce, on-ground activation, and other demand-generation activities
Strong issue-based problem-solving skills, yet agile and adaptable to changes on-the-go, with resilient and can-do attitude
Have great MS Excel skills in organizing numbers and charts to analyze performance and results
Experience with analytics platforms and tools such as Salesforce, Google Analytics, Tableau, Power BI etc. is an advantage
Customer Care Officer Jobs
By CV. Rahayu Karya Gemilang At Bandung, Indonesia
Memproses dan mencetak pesanan marketplace toko RKG serta mengatur jadwal pick up pada pengiriman instant
Memberikan pelayanan dan menyiapkan pesanan secara langsung kepada customer yang datang ke Gudang RKG
Memberikan solusi terbaik terhadap kendala yang dialami oleh customer
Berupaya menindaklanjuti setiap permasalahan penjualan, penilaian negatif dari customer
Menjaga dan meningkatkan kepuasan pelanggan dengan memberikan layanan atau service yang baik
Mampu mengoperasikan Ms.Office dengan baik
Customer Care Officer Jobs
By PCP Express At Manado, Indonesia
Minimum high school or equivalent education, preferably with a background in business, logistics, or management.
Work experience in the customer service or logistics field is a plus.
Good communication skills, both verbal and written, in Indonesian and English.
Good interpersonal skills and ability to work in a team.
Good understanding of business and logistics processes.

Are you looking for an exciting opportunity to make a difference in customer service? We are looking for a Customer Care Executive to join our team and provide exceptional customer service to our clients. You will be responsible for responding to customer inquiries, resolving customer issues, and providing a positive customer experience. If you have a passion for customer service and are looking for a rewarding career, this is the job for you!

Overview:

Customer Care Executives are responsible for providing excellent customer service and support to customers. They are the first point of contact for customers and are expected to handle customer inquiries, complaints, and requests in a professional and timely manner. They must be knowledgeable about the company’s products and services and be able to provide accurate information to customers.

How To Become an Customer Care Executive:

To become a Customer Care Executive, you will need to have a high school diploma or equivalent. You may also need to have some customer service experience, such as working in a call center or retail environment. Additionally, you should have excellent communication skills, be able to multitask, and be able to work in a fast-paced environment.

Customer Care Executive Skills:

• Excellent customer service skills
• Knowledge of company products and services
• Ability to multitask
• Excellent communication skills
• Ability to work in a fast-paced environment
• Problem-solving skills
• Ability to handle customer inquiries, complaints, and requests

What is Customer Care Executive Knowledge?

• Knowledge of customer service principles and practices
• Knowledge of customer service software, databases, and tools
• Knowledge of relevant computer applications
• Knowledge of call center telephony and technology
• Knowledge of applicable laws and regulations

What is Customer Care Executive Responsibilities?

• Respond to customer inquiries, complaints, and requests in a timely manner
• Provide accurate information about products and services
• Troubleshoot customer issues and provide solutions
• Follow up with customers to ensure their satisfaction
• Document customer interactions in customer service software
• Maintain customer service records
• Monitor customer service metrics

What is Customer Care Executive Experience?

• Previous customer service experience in a call center or retail environment
• Experience with customer service software, databases, and tools
• Experience with relevant computer applications
• Experience with call center telephony and technology

What is Customer Care Executive Qualifications?

• High school diploma or equivalent
• Certification in customer service or related field (preferred)

Customer Care Executive Education:

• Bachelor’s degree in business, communications, or related field (preferred)

Tools to Help Customer Care Executive Work Better:

• Customer service software
• Call center telephony and technology
• Customer relationship management (CRM) software
• Live chat software
• Knowledge base software

Good Tips to Help Customer Care Executive Do More Effectively:

• Listen carefully to customer inquiries, complaints, and requests
• Ask clarifying questions to ensure you understand the customer’s needs
• Remain calm and professional when dealing with difficult customers
• Follow up with customers to ensure their satisfaction
• Document customer interactions in customer service software

Common Customer Care Executive Interview Questions:

• What customer service experience do you have?
• How do you handle difficult customer situations?
• What do you think makes a successful customer service representative?
• How do you stay organized when dealing with multiple customer inquiries?
• What strategies do you use to ensure customer satisfaction?