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Workforce Management & Reporting Staff

Company

ATI Business Group
Address Area DKI Jakarta, Indonesia
Employment type FULL_TIME
Salary
Category Konsultan dan Jasa Bisnis
Expires 2023-08-04
Posted at 10 months ago
Job Description

  • Analyze trends of historical data from the dashboard and support the leadership team in creating reports on account performance reviews and other ad-hoc tasks.
  • Create and maintain hourly, daily, weekly, and monthly forecasts including the arrangement of agent's rosters as part of the manpower planning.
  • Conduct regular audits and identify anomalies in individual agents' performance.
  • Provide recommendations and implement improvements on data tracking and reporting.
  • Responsible for but not limited to preparing data forecasting, service levels, handling times, manpower calculations, and other operational reports.
Requirements
  • High attention to detail as the work requires very high accuracy.
  • Comfortable working with tight deadlines.
  • Experience in data management and data analysis role will be an advantage.
  • Minimum Bachelor's degree in Mathematics, Computer Science, Statistics, Accounting, or a related field is preferred.
  • Good analytical skills with the ability to utilize data to support his/her arguments.
  • Good communication skills in both Bahasa and English.
  • Advance skill in Microsoft Excel is non-negotiable.