Technical Support Jobs

• Respond promptly to incident, investigate & provide temporary &/or permanent resolution of incidents escalated. Provide timely status updates to relevant parties.
• Perform service request related to client platforms.
• Involve in client platform implementation/upgrade project.
• Responsible for the installation and daily operations support for facility management of client platforms to meet agreed business needs & service levels.
• Monitor the agreed service level, document & maintain the configuration of the systems; provide regular reporting to relevant parties.
• Support IT EUC infrastructure (PC/Laptops, Tablets, Mobile devices, Windows, Mac OS, iOS, Android and utility applications) i.e. provisioning, installations, configurations as well as proactive monitoring and maintenance, user ID admin
• Perform troubleshooting for client platform related problems

Requirement

• Possess initiative with positive working attitude
• Preferably with comprehensive knowledge in Microsoft Windows 10, Microsoft Office Suite, Google workspace, Cloning Tool and Software Distribution, Automox agent, jumpcloud agent, Zoom client, Slack client, Jira Confluence application.
• At least 2 year(s) of working experience in the related field is required for this position.
• Good communications (both verbal and written) and excellent customer service skills
• Proficient in Bahasa Indonesia & English to communicate effectively with Indonesian customers and vendors.
• Good analytical and problem-solving skills
• At least 1 years of EUC support experience o At least 1 years of devices implementation/migration/support experience