Technical Support Agent (Contact Center)

s:

• Provide solutions and suggestions are useful for customers.
• Understand and responses or escalation to the needs of customers.
• Enhances organization reputation by accepting ownership for accomplishing new and different requests; exploring opportunities to add value to job accomplishments.
• Serve the needs of customers in basic and further technical engineering, like a troubleshooting network/customers email, handle the administration Basic Questions, request for information or a communication service via e-mail, phone or chat.
• Sells additional services by recognizing opportunities to up-sell accounts; explaining new features.
• Serve the needs of customers in basic and further technical engineering, like a troubleshooting/customers email, handle the administration Basic Questions, request for information or a communication service via e-mail, phone or chat

Requirements:

• Required Skill(s): Able troubleshooting for basic network problems.
• Ready to work shifting hour (24/7).
• Have an experience in ISP industry.
• Required Skill(s): Wireless & fiber optic, troubleshooting, and dismantle hardware
• Candidate must possess at least Diploma in any field.
• At least 1 Year(s) of working experience in the related field is required for this position.
• Preferably Staff (non-management & non-supervisor) specialized in Customer Service or equivalent.
• Certified MTCNA & MTCTCE (more prefer).
• Can speak English fluently.