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Contact Center Agent Jobs

Contact Center Agent Jobs
By Valdo Intl At Jakarta Raya, Indonesia
Manage service inquiries and disputes arising from our consumers and partners
Guide our consumers and partners in using our products
Provide excellent customer service to our customer and partners base
Maintain good relationships and community-building efforts with our consumers and partners
Min D3 any major with GPA 2,75
Clear articulation and good communication in Bahasa
[Elv] Estágio Contact Center
By Saúde da Família At Natal, Indonesia
Agendamentos de consultas e suporte nas dúvidas dos pacientes via WhatsApp;
Cadastro de pacientes no Sistema;
Confirmar consultas e exames 24h antes;
Seguir rotinas e fluxos de melhorias implantadas pela Gestão;
Dar andamento em processos estipulados anteriormente;
Executar outras tarefas de mesma natureza e nível de complexidade associado ao ambiente organizacional;
Technical Support Agent (Contact Center)
By PT Cyberindo Aditama (CBN) At Jakarta Raya, Indonesia
Preferably Staff (non-management & non-supervisor) specialized in Customer Service or equivalent.
At least 1 Year(s) of working experience in the related field is required for this position.
Required Skill(s): Wireless & fiber optic, troubleshooting, and dismantle hardware
Have an experience in ISP industry.
Required Skill(s): Able troubleshooting for basic network problems.
Understand and responses or escalation to the needs of customers.
Contact Center Agent Jobs
By PT. Erajaya Swasembada, Tbk. At Jakarta, Indonesia
dibutuhkan segera agent contact center dengan kualifikasi berikut
2. Berpengalaman minimal 1 tahun
3. Bersedia bekerja shift dan familiar dengan Microsoft Office
kirimkam CV anda ke [email protected]
Contact Center Jobs
By PT Cyberindo Aditama (CBN) At Jakarta Raya, Indonesia
Preferably Staff (non-management & non-supervisor) specialized in Customer Service or equivalent.
At least 1Year(s) of working experience in the related field is required for this position.
Have an experience in ISP industry.
Required Skill(s): Able troubleshooting for basic network problems.
Enhances organization reputation by accepting ownership for accomplishing new and different requests; exploring opportunities to add value to job accomplishments.
Sells additional services by recognizing opportunities to up-sell accounts; explaining new features.
Contact Center Operations Manager
By Convergence.id At Yogyakarta dan Sekitarnya, Indonesia
Meet all Key Performance Metrics established
Continuously review standard operating processes and workflows to identify ways to improve and increase customer satisfaction and operational efficiency
Supervising day to day operations in the Contact Center LOB
Establish and maintain a positive work environment, which sustains an exceptionally high level of team member morale
Promotes and coordinates communication between all departments
Diploma/Bachelor's degree in any field
Contact Center Support Specialist - Temporary Contract
By ABB At Jakarta, Indonesia
Experience in customer support, knowledge of principles and practices in customer service
A collaborative, solution-focused approach, and strong diplomatic written and spoken communication skills
Knowledge of Salesforce tool (SFDC) is nice to have
Good level of computer skills
Regularly initiating customer feedback loops (surveys) by following commonly agreed processes, understanding satisfaction levels and identifying areas for continuous improvement needs
Competencies: agility, proactiveness, demonstrated ability to take ownership of customer issues
Staff Contact Center Sales Service Representative
By HSBC At Jakarta Raya, Indonesia
Listens to the customer and establishes needs to offer relevant products.
To be successful in this role, you should meet the following requirements:
Responsible for achieving individual key performance indicators whilst maintaining quality and compliance.
Has a minimum of Bachelor Degree.
Self-motivated with well-developed service competencies and ability to drive numbers to achieve target.
Demonstrate high level of credibility and integrity.
Assistant Contact Center Manager
By Telmark Indonesia At Yogyakarta, Indonesia

Duties & Responsibilities 1. Assist the Call Center Manager in leading and directing daily operations while ensuring quality customer service 2. Help develop, implement, and monitor processes and ...

Contact Center Advisor Jobs
By Bank al Etihad At عمان عمان الأردن, Jordan

This role is primarily responsible for attending customer inbound calls and resolves queries/ issues directed to Call Center to ensure customer satisfaction. Informs customer about the various ...

Agent Contact Center (Rajawali Berdikari Indonesia)
By Dealls – Jobs & Mentoring (YC W22) At Sleman, Indonesia
Understand knowledge about the company's products
Experience in the same field
Excellent skills for communicating and relating with both team members and customers
High problem solving and priority skills
Excellent listening and verbal communication skills and able to work under pressure
Completely answer customer questions regarding the required information
Agent Contact Center Jobs
By RADIKARI At Kabupaten Sleman, Indonesia
Understand knowledge about the company's products
Experience in the same field
Excellent skills for communicating and relating with both team members and customers
High problem solving and priority skills
Excellent listening and verbal communication skills and able to work under pressure
Completely answer customer questions regarding the required information
Contact Center Trainer & Quality Assurance Manager
By Wgroup ID At Jakarta Raya, Indonesia
Have minimum 2 years experience in the same field (preferably: BPO Customer Service)
Have a good Microsoft Office skills
Have a great communication and presentation skills
Able to make reports and have good knowledge of problem solving.
Design, implement and improve quality standards
Analyze data to find areas for improvement/problems
Contact Center Trainer And Qa Manager
By Wgroup ID At Jakarta Raya, Indonesia
Have minimum 2 years experience in the same field (preferably : BPO Customer Service)
Have a good Microsoft Office skills
Have a great communication and presentation skills
Able to make reports and have good knowledge of problem solving.
Design, implement and improve quality standards
Analyze data to find areas for improvement/problems

Are you looking for a job that offers a great work-life balance and the opportunity to make a difference? We are looking for a Contact Center Agent I to join our team and provide excellent customer service to our clients. You will be the first point of contact for our customers, so you must be friendly, professional, and have excellent communication skills. If you are looking for a job that will challenge you and allow you to grow, this is the perfect opportunity for you!

Overview A Contact Center Agent I is a customer service representative who works in a call center or contact center environment. They are responsible for providing customer service to customers via phone, email, or chat. They may also be responsible for providing technical support and troubleshooting customer issues. Detailed Job Description A Contact Center Agent I is responsible for providing customer service to customers via phone, email, or chat. They must be able to answer customer inquiries, resolve customer issues, and provide technical support. They must also be able to handle customer complaints and provide appropriate solutions. They must be able to multitask and handle multiple customer inquiries at once. Job Skills Required
• Excellent customer service skills
• Excellent communication and interpersonal skills
• Ability to multitask and handle multiple customer inquiries
• Ability to troubleshoot customer issues
• Knowledge of customer service software and systems
• Knowledge of customer service policies and procedures
Job Qualifications
• High school diploma or equivalent
• Previous customer service experience
• Knowledge of customer service software and systems
• Knowledge of customer service policies and procedures
Job Knowledge
• Knowledge of customer service software and systems
• Knowledge of customer service policies and procedures
• Knowledge of customer service best practices
• Knowledge of customer service trends
Job Experience
• Previous customer service experience
• Previous call center or contact center experience
Job Responsibilities
• Provide customer service to customers via phone, email, or chat
• Answer customer inquiries and resolve customer issues
• Provide technical support and troubleshoot customer issues
• Handle customer complaints and provide appropriate solutions
• Multitask and handle multiple customer inquiries at once
• Follow customer service policies and procedures