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Contact Center Trainer And Qa Manager
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At Jakarta Raya, Indonesia
Are you looking for a job that will let you use your customer service skills to make a difference? We are looking for a Contact Center Specialist I to join our team and provide top-notch customer service to our clients. If you have excellent communication and problem-solving skills, we want to hear from you!
Overview A Contact Center Specialist I is responsible for providing customer service and support to customers via phone, email, and other communication channels. They are responsible for resolving customer inquiries, providing product information, and troubleshooting customer issues. Detailed Job Description The Contact Center Specialist I is responsible for providing customer service and support to customers via phone, email, and other communication channels. They are responsible for resolving customer inquiries, providing product information, and troubleshooting customer issues. They must be able to effectively communicate with customers and provide accurate information in a timely manner. They must also be able to handle customer complaints and escalate issues to the appropriate personnel. Job Skills Required• Excellent customer service skills
• Excellent communication skills
• Ability to multitask
• Ability to work in a fast-paced environment
• Ability to work independently
• Knowledge of customer service principles and practices
• Knowledge of customer service software, databases, and tools
• Knowledge of relevant products and services
Job Qualifications
• High school diploma or equivalent
• Previous customer service experience
• Knowledge of customer service principles and practices
• Knowledge of customer service software, databases, and tools
• Knowledge of relevant products and services
Job Knowledge
• Knowledge of customer service principles and practices
• Knowledge of customer service software, databases, and tools
• Knowledge of relevant products and services
• Knowledge of customer service best practices
Job Experience
• Previous customer service experience
• Experience in a contact center environment
Job Responsibilities
• Respond to customer inquiries via phone, email, and other communication channels
• Provide accurate information in a timely manner
• Troubleshoot customer issues and provide solutions
• Handle customer complaints and escalate issues to the appropriate personnel
• Maintain customer records and update customer information
• Follow up with customers to ensure their satisfaction
• Monitor customer feedback and provide feedback to management
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