System Engineer (Senior/Staff Level) – Bangkok Based

About Agoda

Agoda is an online travel booking platform for accommodations, flights, and more. We build and deploy cutting-edge technology that connects travelers with more than 2.5 million accommodations globally. Based in Asia and part of Booking Holdings, our 6,000+ employees representing 90+ nationalities foster a work environment rich in diversity, creativity, and collaboration. We innovate through a culture of experimentation and ownership, enhancing the ability for our customers to experience the world.

Get to Know our Team:

The IT Infrastructure team operates all networks, servers, and storage platforms used to deliver services to Agoda’s customers. We support every product within the company, working with a wide range of systems and technology stacks. As part of the IT Infrastructure team, you’ll be working with over 25,000 server instances, one of the largest OpenStack private clouds in Asia, sophisticated Kubernetes-based compute engines, and a data platform capable of transporting and ingesting millions of data messages per second. Each of these opportunities – coupled with an open work environment – are a great way to gain experience on a modern and dynamic platform, constantly evolving to adapt to changes in the business landscape.

The Opportunity:

Our infrastructure team in Bangkok is searching for an experienced System Engineer to help us build and manage our infrastructure. We are looking for somebody with hands-on experience in infrastructure system lifecycle management, writing scripts and tools to development to interface with the system management APIs exposed by OpenStack, Ceph, Kubernetes, etc.

Responsibilities/Key skills:

• Develop monitoring strategies for K8s environment to help drive efficiency in Agoda’s IT infrastructure (bare metal deployment, monitoring and remediation, etc.)
• Excellent problem-solving skills and ability working across multiple teams and departments
• Conducts performance tuning and troubleshooting investigations, working across the entire organization
• Manage incidents and daily operational tasks on production and development environments, occasionally outside of business hours
• Proven experience with container orchestration platform (Kubernetes, Docker, etc.) in a production environment
• Design, build, and maintain highly available, reliable, and scalable infrastructure systems on Kubernetes (K8s)
• Experience with monitoring and logging tools such as Prometheus and OpenTelemetry
• Coordinate datacenter operations tasks with remote DCOE staff (server/rack/row/cage provisioning, rolling replacements, power & temperature management, etc.)

Experience/Requirements:

• Able to work under pressure and deliver projects on time
• Proficiency with Kubernetes or Docker operations and APIs
• Strong analytical skills, eager to learn new things
• Good knowledge of networking architecture within complex e-commerce environments
• Self-motivated, approachable and adaptable, with good communication skills (working language is English)
• Excellent troubleshooting skills, capable to break down issues into testable hypotheses and develop tools to assist during troubleshooting. Can troubleshoot “full stack” issues
• High sense of ownership. Actively looks for lingering problems and proactively fixes them
• At least 5 years of IT operations experience in LARGE heterogeneous environments
• Working experience with Grafana dashboard development, query languages (SQL, JQL, Elasticsearch, Prometheus, OpenTelemetry)

Preferred / Advantage

• Linux sysadmin certifications
• Some experience in CI/CD, preferably form a DevOps background, gitlab (in dept is advantage)
• Certifications in Kubernetes, such as CKAD or CKA
• Competent in one or more common scripting/automation languages: GOLANG, Python, JavaScript, ansible-playbook, bash, PowerShell, ruby
• Experience with cloud platforms like AWS, Azure or GCP

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Equal Opportunity Employer

At Agoda, we pride ourselves on being a company represented by people of all different backgrounds and orientations. We prioritize attracting diverse talent and cultivating an inclusive environment that encourages collaboration and innovation. Employment at Agoda is based solely on a person’s merit and qualifications. We are committed to providing equal employment opportunity regardless of sex, age, race, color, national origin, religion, marital status, pregnancy, sexual orientation, gender identity, disability, citizenship, veteran or military status, and other legally protected characteristics.

We will keep your application on file so that we can consider you for future vacancies and you can always ask to have your details removed from the file. For more details please read our privacy policy .

To all recruitment agencies: Agoda does not accept third party resumes. Please do not send resumes to our jobs alias, Agoda employees or any other organization location. Agoda is not responsible for any fees related to unsolicited resumes.