Sales Development Specialist Jobs

Position Summary:

Sales OD will revolve around creating, managing and improving the Standard Competency of all sales employees, implementing Sales & Marketing projects, managing and improving the effective usage of our Customer Relationship Management (CRM) Database and other project implementation.

Performance Objectives:

1. Main Objective:

• Control and create action steps for our Sales Performance & Key Performance Indicator (KPI).
• Manage and further utilize our Sales CRM features - integrating our business process.
• Lead the technical and soft-skill training and development of new employees, current employees
• Implement and manage the fulfillment of Sales’ Standard competency framework

2. Sub Objective:

• Inbound Leads capturing system
• STP analysis and implementation for our target market
• Initiate the implementation of customer journey and customer touchpoint analysis.
• Implementation of sales & marketing programs.
• Utilize and manage our sales data - mine it for further decision making analysis.
• UI/UX design for our website and social media.

3. Management & organizational issues

• Low competency level for our existing staff
• Lack of motivation and mindset in our existing staff
• Underperforming sales target and KPI
• Reducing market share
• Low digital proficiency level for our existing staff and company
• Customer Service & Experience management is relatively low

4. Changes & Improvement Needed

• Improve the sales team’s culture - towards a purposeful, passionate and driven salesforce.
• Proper target market backed by data.
• Implement CRM software for good governance practise.
• Increase salesforce’s literacy towards data analytics.
• Improve our market share and brand exposure.

5. Technical Objectives:

Has experience kick-starting a CRM program, Facilitate market research at a company-scale level, Has excellent sales track-record, High data-literacy towards customer sales funnel & customer journey, Has experience in digital marketing.

6. Team & People Issues:

• Team has no direction on what to achieve as a whole unit.
• Team member has traditional sales mindset.
• Team member has 0 understanding on the importance of brand alignment.

7. Long-range, creative, or strategic issues:

Vertically expand our business unit, acquiring major market share in our industry and preparation for digital migration.

Please submit your application in linkedin and also here: https://tinyurl.com/INTANapplicationform2023