Sales Control Jobs

About UOB

United Overseas Bank Limited (UOB) is a leading bank in Asia with a global network of more than 500 branches and offices in 19 countries and territories in Asia Pacific, Europe and North America. In Asia, we operate through our head office in Singapore and banking subsidiaries in China, Indonesia, Malaysia and Thailand, as well as branches and offices.

Our history spans more than 80 years. Over this time, we have been guided by our values — Honorable, Enterprising, United and Committed. This means we always strive to do what is right, build for the future, work as one team and pursue long-term success. It is how we work, consistently, be it towards the company, our colleagues or our customers.

About The Department

Sales Operation, Service Inquiry/Fulfillment & Direct Sales Quality Control Manager is an intermediate management level position responsible for providing full leadership and direction to a team of employees in an effort to formulate and implement strategic plans to increase market share and maximize opportunities for growth throughout the marketplace.

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•Support target setting, performance plans, and coaching plans for sales as well as meet with operations managers to review performance, progress, and targets

•Manage a team by conducting performance evaluations, compensation, hiring, disciplinary actions, and termination of team members

•Plan and implement training programs and monitor efficacy as well as assist management to improve coaching

•Monitor provided competition, economic indicators, and industry trends and communicate results to leadership team

•Analyze sales data, forecast sales metrics and develop plans to reduce performance gaps

•Engage team members with sales techniques through a positive sales culture

•Conduct performance reviews for each portfolio with initiatives to improve sales results

•Determine and assign sales quotas, targets, and goals based projected annual sales metrics as well as plan and preside over weekly sales team meetings with internal and external stakeholders

•Appropriately assess risk when business decisions are made, demonstrating particular consideration for the firm's reputation and safeguarding UOB, its clients and assets, by driving compliance with applicable laws, rules and regulations, adhering to Policy, applying sound ethical judgment regarding personal behavior, conduct and business practices, and escalating, managing and reporting control issues with transparency, as well as effectively supervise the activity of others and create accountability with those who fail to maintain these standards.

•Manage Surabaya & Denpasar SQPU, DSR QC, Fulfillment & Service Inquiry team to support business target setting & performance plans

•Manage SQPU team to follow Sales Operation desktop as well as responsible to maintain the productivity within application processing including the TAT

•Manage Fulfillment & Service Inquiry team to ensure proper execution

•Manage DSR QC to ensure alignment with policy/desktop, establish procedures for quality monitoring, writing monthly quality report, establish strategy to reduce incoming complaint as well as strategy for quality monitoring, communication to Sales Leaders on quality issues, explore for any opportunities of process improvement within Quality Control team

Be a part of UOB Family

UOB is an equal opportunity employer. UOB does not discriminate on the basis of a candidate's age, race, gender, color, religion, sexual orientation, physical or mental disability, or other non-merit factors. All employment decisions at UOB are based on business needs, job requirements and qualifications. If you require any assistance or accommodations to be made for the recruitment process, please inform us when you submit your online application.

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