Reception Supervisor Jobs

MAIN SCOPE AND PURPOSE:

The Reception Supervisor is responsible to ensure that all reports needed from the Front Office is accurate and up-to-date. Monitor and manage the front desk to assure that best customer service is being provided to our guests. Should there be complaints or concerns, this should be handled efficiently. Reconcile daily point of sales accounts, mindful of any inconsistencies that may appear. Ensure smooth operations of the rooms and coordinate with housekeeping as well as manage bookings to ensure that occupancy is maximized. Coordinate as well with management for any maintenance and malfunction issues.

Main duties and responsibilities:

• Keep clear and comprehensive records of guest room bookings and all billings for accountability and future reference.
• Build good relationships and rapport with Mad Monkey guests to make them feel comfortable and address any complaints they might have in a very courteous manner to protect the image of the hotel.
• Oversee team member on a daily basis
• Respond to customer complaints and special requests inline with General Manager
• Establish and educate team members on front office standards
• Report issues of maintenance and malfunctioning appliances to the General Manager for quick repair in order to ensure guests comfort and satisfaction
• Train receptionist team in front office tasks
• Receive Mad Monkey guests to the hotel by greeting them warmly, and attending to their inquiries and also answer inquirers over the phone.
• Inform Mad Monkey guests of the services, tours and accommodation rates in the hotel, make reservations for guests according to their needs, and also make sure that all reservations cancelled are affected immediately to avoid confusion.
• Schedule shifts and arrange for replacements in cases of absence
• Maintain orderliness at the front desk by arranging documents accordingly and keeping the front desk area clean at all times to avoid rowdiness.
• Attend to all routes of room bookings, such as online, phone, and in person, to ensure that reservations are not left hanging but attended to promptly to keep the hotel business running
• Motivate team members and resolve any issues that occur on the job