Outlet Manager Jobs

Areas of responsibility include Restaurant Service and Production if applicable. Supervises daily restaurant operations and assists with operational & production planning, maintains sanitation standards and assists servers and barista on the floor during peak hours. Strives to continually improve guest and employee satisfaction and maximize the financial performance in areas of responsibility. Determines training needed to accomplish goals, then implements plan.

CANDIDATE PROFILE

Education And Experience

• High school diploma or GED; 4 years experience in the food and beverage, culinary, or related professional area.

OR

• 2-year degree from an accredited university in Food Service Management, Hotel and Restaurant Management, Hospitality, Business Administration, or related major; 2 years experience in the food and beverage, culinary, or related professional area.

CORE WORK ACTIVITIES

Managing Day-to-Day Operations

• Maintains service and sanitation standards in all restaurant areas.
• Supervises and manages employees. Manages all day-to-day operations. Understands employee positions well enough to perform duties in employees' absence.
• Reviews staffing levels to ensure that guest service, operational needs and financial objectives are met.

Leading Food and Beverage Team

• Ensures compliance with food handling and sanitation standards.
• Identifies the developmental needs of others and coaches, mentors, or otherwise helps others to improve their knowledge or skills.
• Ensures compliance with all food & beverage policies, standards and procedures by training, supervising, follow-up and hands on management.
• Utilizes interpersonal and communication skills to lead, influence, and encourage others; advocates sound financial/business decision making; demonstrates honesty/integrity; leads by example.
• Establishes and maintains open, collaborative relationships with employees and ensures employees do the same within the team.
• Develops specific goals and plans to prioritize, organize, and accomplish your work.
• Ensures and maintains the productivity level of employees.
• Provides the leadership, vision and direction to bring together and prioritize the departmental goals in a way that will be efficient and effective.
• Serves as a role model to demonstrate appropriate behaviors.
• Establishes guidelines so employees understand expectations and parameters.
• Encourages and builds mutual trust, respect, and cooperation among team members.
• Ensures compliance with all applicable laws and regulations.

Ensuring Exceptional Customer Service

• Provides services that are above and beyond for customer satisfaction and retention.
• Improves service by communicating and assisting individuals to understand guest needs, providing guidance, feedback, and individual coaching when needed.
• Manages day-to-day operations, ensures the quality, standards and meets the expectations of the customers on a daily basis.
• Acts as the guest service role model for the restaurants, sets a good example of excellent customer service and creates a positive atmosphere for guest relations.
• Meets with guests on an informal basis during meals or upon departure to obtain feedback on quality of food and beverage, service levels and overall satisfaction.
• Displays leadership in guest hospitality, exemplifies excellent customer service and creates a positive atmosphere for guest relations.
• Handles guest problems and complaints.
• Incorporates guest satisfaction as a component of departmental meetings with a focus on continuous improvement.
• Ensures corrective action is taken to continuously improve service results.
• Empowers employees to provide excellent customer service.

Managing and Conducting Human Resource Activities

• Identifies the educational needs of others, develops formal educational or training programs or classes, and teaches or instructs others.
• Strives to improve service performance.
• Solicits employee feedback, utilizes an "open door" policy and reviews employee satisfaction results to identify and address employee problems or concerns.
• Provides guidance and direction to subordinates, including setting performance standards and monitoring performance.
• Ensures recognition is taking place across areas of responsibility.
• Ensures employees receive on-going training to understand guest expectations.
• Ensures employees are treated fairly and equitably. Strives to improve employee retention.

Additional Responsibilities

• Recognizes good quality products and presentations.
• Supervises daily shift operations in absence of Manager.
• Provides information to supervisors, co-workers, and subordinates by telephone, in written form, e-mail, or in person.
• Analyzes information and evaluating results to choose the best solution and solve problems.
• Oversees the financial aspects of the department including purchasing and payment of invoices.
• Assists servers and hosts on the floor during peak periods and high demand times.