Assistant Outlet Manager Jobs

Job Number 23092201
Job Category Food and Beverage & Culinary
Location Fairfield by Marriott Bali South Kuta, Jl. Wana Segara No.25, South Kuta, Bali, Indonesia VIEW ON MAP
Schedule Full-Time
Located Remotely? N
Relocation? N
Position Type Management
Job Summary
Areas of responsibility include Restaurants/Bars and Room Service, if applicable. Assists in the daily supervision restaurant operations and assists with menu planning, maintains sanitation standards and assists servers and hosts on the floor during peak meal periods. Strives to continually improve guest and employee satisfaction. Determines training needed to accomplish goals, then implements plan.
CANDIDATE PROFILE
Education And Experience

• High school diploma or GED; 4 years experience in the food and beverage, culinary, or related professional area.

OR

• 2-year degree from an accredited university in Food Service Management, Hotel and Restaurant Management, Hospitality, Business Administration, or related major; 2 years experience in the food and beverage, culinary, or related professional area.

CORE WORK ACTIVITIES
Assisting in Management of Restaurant Team

• Monitors employees to ensure performance expectations are met.
• Participates in department meetings by communicating a clear and consistent message regarding the departmental goals to produce desired results.
• Assists in supervising daily shift operations.
• Supervises restaurant and all related areas in the absence of the Director of Restaurants or Restaurant Manager.
• Handles employee questions and concerns.
• Provides feedback to employees based on observation of service behaviors.

Conducting Day-to-Day Restaurant Operations

• Opens and closes restaurant shifts.
• Ensures compliance with all restaurant policies, standards and procedures.
• Manages to achieve or exceed budgeted goals.
• Communicates to Chef and Restaurant Manager any issues regarding food quality and service levels.
• Monitors alcohol beverage service in compliance with local laws.
• Performs all duties of restaurant employees and related departments as necessary.
• Ensures all employees have proper supplies, equipment and uniforms.

Providing Exceptional Customer Service

• Sets a positive example for guest relations.
• Strives to improve service performance.
• Meets and greets guests.
• Assists in the review of comment cards and guest satisfaction results with employees.
• Encourages employees to provide excellent customer service within guidelines.
• Interacts with guests to obtain feedback on product quality and service levels.
• Handles guest problems and complaints, seeking assistance from supervisor as necessary.
• Supervises staffing levels to ensure that guest service, operational needs and financial objectives are met.

Conducting Human Resource Activities

• Supervises on-going training initiatives.
• Communicates performance expectations in accordance with job descriptions for each position.
• Coaches and counsels employees regarding performance on an on-going basis.
• Uses all available on the job training tools for employees.

Additional Responsibilities

• Assists servers and hosts on the floor during meal periods and high demand times.
• Provides information to supervisors, co-workers, and subordinates by telephone, in written form, e-mail, or in person.
• Analyzes information and evaluating results to choose the best solution and solve problems.
• Supervises daily shift operations in absence of Restaurant Manager.
• Recognizes good quality products and presentations.

Marriott International is an equal opportunity employer. We believe in hiring a diverse workforce and sustaining an inclusive, people-first culture. We are committed to non-discrimination on any protected basis, such as disability and veteran status, or any other basis covered under applicable law.
Fairfield Inn & Suites by Marriott allows guests to travel with confidence by giving them just what they need at an exceptional value. As a member of our team you'll deliver outstanding service so travel is easy, comfortable and productive for our guests. Find Your World™ at Fairfield Inn & Suites by Marriott.