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Operation Spv (Mandarin Speaker)
Company | PT Pendanaan Teknologi Nusa |
Address | Kota Tangerang, Indonesia |
Employment type | FULL_TIME |
Salary | |
Expires | 2023-09-14 |
Posted at | 9 months ago |
Job description:
- Handle report on competitors’ product research
- Support Head of Operation for additional task
- Provide morning briefing with teams, give training for new agents, and refreshment training for existing agents
- Coordinate and handle customers complaints that come directly to our office
- Checking regular reports, Manage and Leads CS & Telemarketing teams, closely monitoring their daily activities.
- Handle reports for Operation team (weekly), AFPI, and OJK (monthly, quarterly, and annually) and Close monitoring complaints handling progress of CS, AFPI and OJK
- Supporting HO in product improvement and development as well as reviewing new product features and testing before going live
- Works together with QC to do the complaint investigation
- Support operation team on daily tasks, become bridge communicator between HO and operation team
Requirements:
- Excellent time management and multi-tasking skills
- Exceptional interpersonal and communication skills.
- 3 – 5 years of working experience
- Required language(s): Bahasa Indonesia, English and Mandarin communication skills are a must.
- Able to manage employees ethically and fairly while still being firm and enforcing company rules (strong leadership skills)
- Have strong negotiation and persuasion skills
- Must have good critical thinking skills and exercise sound judgment
- Candidates must possess at least a Bachelor's Degree in any field.
- Have strong problem solving and decision making skills
- Working knowledge of MS Office, databases and system
- Experienced in a Fintech company or other finance company
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