Cs & Telemarketing Spv (Mandarin Speaker)

Job description:

• Provide morning briefing with teams, give training for new agents, and refreshment training for existing agents
• Checking regular reports, Manage and Leads CS & Telemarketing teams, closely monitoring their daily activities.
• Handle report on competitors’ product research
• Supporting HO in product improvement and development as well as reviewing new product features and testing before going live
• Works together with QC to do the complaint investigation
• Support operation team on daily tasks, become bridge communicator between HO and operation team
• Handle reports for Operation team (weekly), AFPI, and OJK (monthly, quarterly, and annually) and Close monitoring complaints handling progress of CS, AFPI and OJK
• Coordinate and handle customers complaints that come directly to our office
• Support Head of Operation for additional task

Requirements:

• Have strong negotiation and persuasion skills
• Required language(s): Bahasa Indonesia, English and Mandarin communication skills are a must.
• Exceptional interpersonal and communication skills.
• Experienced in a Fintech company or other finance company
• Able to manage employees ethically and fairly while still being firm and enforcing company rules (strong leadership skills)
• Have strong problem solving and decision making skills
• Excellent time management and multi-tasking skills
• Must have good critical thinking skills and exercise sound judgment
• Working knowledge of MS Office, databases and system
• Candidates must possess at least a Bachelor's Degree in any field.
• 3 – 5 years of working experience