Maintenance Mechanical Advisor Jobs

We are a global leading supplier in equipment and tools, parts, service and technical solutions for the mining and construction industries. Applications include rock drilling, rock cutting, loading and hauling, tunnelling and quarrying.
It’s an exciting time to join Sandvik Mining and Rock Technology. The industry is being revolutionized through digitalization, electrification, and material development – and we’re driving significant shifts, advancing the world through our engineering. We also have our eyes set on sustainability and have ambitious goals in the areas of climate, circularity, people, and Fair Play – this helps us to keep focus on building even more sustainable business.
The role
We currently have opportunities for qualified technicians to join our team as Maintenance Mechanical Advisors based in the Freeport Indonesia - located in the Papua Province, Indonesia.
The opportunity is well suited for those with strong customer-centric and technical support experience for Sandvik underground drill and bolt equipment.
You will be a key member of an established team and drive the reliability and availability of the underground mining fleet while supporting a zero-harm safety culture.
The opportunity will see you:

• Provide on-site technical assistance to resolve issues.
• Provide assistance in compiling accurate data to process warranty claims and engineering improvements.
• Actively driving the adaption of new technology by Service Personnel including improving process and procedures through digitalization.
• Review current operating operational practices and make suggestions to improve component turn around times as well as cost reduction measures
• Collaborate Workshop Manager for EHS initiatives, training needs, and specific customer requirements
• Provide technical training to the service network on proper operation, maintenance and troubleshooting practices.
• Investigate warranty claims proactively and reactively to enhance customer satisfaction and provide feedback to the Warranty Analyst.
• Provide relevant feedback to Technical Support Managers and relevant Factory Product Engineering to enable improvements to the equipment or its operation.
• Develop customer relationships to ensure customers have a positive experience and remain loyal to the Sandvik brand.
• Provide technical support to end users, operators, and service personnel in cases of complex technical issues.
• Commissioning of new machines and submit Strategic Stock Request (SSR)
• Review spare parts recommendations with Parts organization

Your profile
To be successful in this position you must be trade qualified or have similar qualifications disciplined in mechanical, electrical and hydraulics systems.
You will have extensive experience in a similar role in the underground mining industry with a minimum of seven years’ experience maintaining Sandvik underground drill and bolting equipment. Importantly, you will have a strong understanding of underground drilling and bolting principles and practices combined with deep working knowledge of the Sandvik product range.
In addition to your expert technical knowledge, you will have good communication and customer service skills and the ability to build long term relationships. Training experience or qualifications will be looked upon
favourably. Our vision of zero-harm for our people, the environment we work in, our customers and our suppliers, is shared by you.
What is in it for you?

• Versatile and interesting tasks in international business environment, as well as the opportunity to develop your own professional skills and career.
• All required work permits and visas
• Options for roster including 6:2, 8:3 or residential
• A globally competitive salary with benefits including site and travel allowances.
• Be part of a global leader that is shaping the future of the Mining Industry in sustainable ways.

About Us
Sandvik is a global, high-tech engineering group with approximately 44,000 employees and sales in about 150 countries. We have a strong focus on enhancing customer productivity, profitability and sustainability through our unique expertise and solutions for the manufacturing, mining, and infrastructure industries. Our offering covers their value chains and is based on extensive investments in research and development, customer insights and a deep knowledge of industrial processes and digital solutions.
We have a long history of ethical and responsible business conduct, which has played a significant role in the global success of our company for 160 years. We conduct business in a sustainable and responsible manner, are committed to creating safe and healthy workplaces and delivering the industry’s safest products and services.
We are proud to shape the future of our industry in close collaboration with our customers and partners. We believe in an inclusive, equal, and open-minded culture, and we nurture our diversities to form a solid foundation for achieving great results.