Junior Engineer Jobs

Job Specifications:

• Delivery of customer cyber support in line with the objectives of the team objectives, and customer expectations.
• Communicating internally and externally issues, escalations, and action plans to resolve customer issues.
• Integrate and share information with other analysts and other teams.
• Providing end to end resolution of incidents, including detection and triage as required.
• Our engineers are responsible for the monitoring of security incidents, classifying incidents, and acting as a trusted advisor to identify enhancements or new capabilities and technologies for identification, prevention, detection and recovery of cyber incidents.
• We have an opportunity for a well-motivated Junior SOC Engineer to join the team and take a role in the ongoing development and operation of our Managed SOC service.
• Working with colleagues outside of SOC, providing feedback to improve the maintenance and tuning of the security tooling.

Required Technical Skill:

• Excellent Troubleshooting skills.
• Good understanding of cyber security principles.
• A degree in Information Technology area.
• Knowledge/experience of one or more System administration (Linux, Windows, Mac).
• Knowledge/experience of one or more programme skills (Python, Ruby, RHP, C, C#, Java, Regex).
• Fresh Graduate of Degree in Information Technology.
• Knowledge of TCP/IP Protocols, network analysis, and network/security applications.
• Able to evidence excellent customer service skills.

Specific role requirements and skills:

• Knowledge of the ITIL Service desk environment is preferable.
• Excellent and demonstrable documentation ability, for both technical documents and customer communication.
• The ability to work under their own initiative, as part of the team knowing when to seek guidance and take technical responsibility.
• Excellent verbal and written communication s kill.
• Excellent punctuality skills relating to customer and non-customer engagement.
• Possess a passion for IT and keen to progress.
• Highly motivated to deliver quality outcomes with the ability to remain calm under pressure.
• Excellent self-driven time management skills applied when delivering support services.
• Excellent inter-personal skills in working and contributing to small and large teams.