Junior Engineer Jobs

The MS Engineer is responsible for providing a service to clients by proactively identifying and resolving technical incidents and problems. Through preemptive service incident and resolution activities, as well as product reviews, operational improvements, operational practices, and quality assurance this role will maintain a high level of service to clients. Their primary objective is to ensure zero missed service level agreement (SLA) conditions .The MS Engineer s responsible for managing tickets of low to high complexity.

Key Roles and Responsibilities:

• Provide onsite technical support to clients and provide field engineering services to clients
• Identify problems and errors prior to or when it occurs and log all such incidents in a timely manner with the required level of detail
• Assist in analyzing, assigning, and escalating support calls
• Provide continuous feedback to clients and affected parties and update all systems and/or portals as prescribed by NTT
• Investigate third line support calls assigned and identify the root cause of incidents and problems
• Report and escalate issues to 3rd party vendors if necessary
• Ensure that assigned infrastructure at the client site is configured, installed, tested, and operational
• Proactively identify opportunities for work optimization including opportunities for automation of work
• Perform necessary checks, apply monitoring tools and respond to alerts
• Conduct a monthly random review of incidents and service requests, analyze and recommend improvement in quality

Knowledge, Skills, and Attributes:

• Ability to apply active listening techniques such as paraphrasing the message to confirm understanding, probing for further relevant information, and refraining from interrupting
• Ability to communicate and work across different cultures and social groups
• Ability to work well in a pressurized environment
• Ability to place clients at the forefront of all interactions, understanding their requirements, and creating a positive client experience throughout the total client journey
• Ability to plan activities and projects well in advance, and takes into account possible changing circumstances
• Ability to adapt to changing circumstances
• Ability to work hard and put in longer hours when it is necessary
• Ability to maintain a positive outlook at work

Academic Qualifications

• Advanced diploma, degree, or relevant qualification in IT/Computing (or demonstrated equivalent work experience)

Qualifications :

• Fresh graduate are welcome to apply
• Having strong motivation, self starter, and willing to take up responsibilities
• Willing to placement in Jakarta
• Bachelor's degree in Computer Engineering, Informatic Engineering, or Electro Engineering; GPA >3.00