It Support Specialist (Mandain Speakers)

Responsibilities:

·Installing and configuring computer hardware, software, operating systems, networks, printers and scanners

·Monitoring and maintaining computer systems (Linux, MacOS & Windows), VoIP, networks (WAN, WLAN & LAN)

·Monitor Mikrotik Router and Switch (ISP link, Trafic, Routing, Firewall, Queue, Looping detection)

·Providing technical support across the company (this may be in person, over the chat platform or by the phone).

·Repairing and replacing equipment as necessary ( computer, laptop parts and printer )

·Provide, help and setup IT equipments for event. (eg laptop, projector, sound system, TV, etc)

·Testing new technology

·Update IT Asset documentation

·Maintenance CCTV, photocopy, IP Camera, and Algotex Pattern Printer, QR printers, QR scanners and handheld scanner

Requirements:

·Diploma or degree in Computer Sciences, Information Technology or a related field preferred.

·Minimum 2 years of relevant experience operating in a similar role

·Can speak mandarin (Speaking, writing and reading)

·Hands-on experience in Windows server administration and basic knowledge in Linux server administration

·In-depth knowledge of computer hardware, software, and OS (Windows, Linux, and macOS)

·Understanding of TCP/IP, IP addressing and LAN Technology including switching and routing fundamentals

·Familiar setup and configuration of Network devices such as firewall, switch, router, IP phones, wireless controller, and access points using Fortinet, Unifi, and Mikrotik.

·Familiar setup and configuration Active Directory, and network-attached storage (NAS).

·Has passion for technology and wants to make a difference with technology solutions

·Strong analytical and troubleshooting skills.

·Professional Certification Fortinet NSE/CCNA/MTCNA is a plus

·Knowledge of basic SQL is a plus.