It Helpdesk Intern Jobs

KMPlus is looking for IT Helpdesk Intern. In this role, you will be responsible for providing technical support and troubleshooting assistance primarily related to software systems used within our organization. You will play a crucial role in ensuring the smooth functioning of software applications, resolving user issues, and optimizing system performance.

Here are 5 requirements of IT Helpdesk Intern:

1. Strong technical knowledge: Proficiency in troubleshooting software and hardware issues, understanding of operating systems, and familiarity with common productivity tools.
2. Excellent communication skills: Ability to effectively communicate technical concepts to non-technical users and provide clear instructions for issue resolution.
3. Customer service orientation: A friendly and patient approach to assisting users, actively listening to their concerns, and delivering timely and effective solutions.
4. Problem-solving abilities: Strong analytical and critical thinking skills to identify and resolve IT-related problems efficiently, often under time constraints.
5. Adaptability and flexibility: Willingness to learn and adapt to new technologies, processes, and procedures, as well as the ability to handle a diverse range of IT support requests.

As a IT Helpdesk Intern, you will:

1. Troubleshooting and Issue Resolution: Diagnosing and resolving software, hardware, and network issues reported by users through various channels (phone, email, ticketing system) to ensure smooth operations.
2. User Support and Assistance: Providing technical support to end-users, answering their questions, guiding them through software installations, and assisting with software/hardware configurations.
3. Incident Management: Logging and tracking incidents in a ticketing system, prioritizing and escalating issues as necessary, and ensuring timely resolution according to defined service level agreements (SLAs).
4. System Maintenance and Updates: Assisting with routine maintenance tasks such as system updates, patches, and security configurations to enhance the overall performance and security of IT infrastructure.
5. Knowledge Base Documentation: Creating and updating knowledge base articles, FAQs, and troubleshooting guides to provide self-help resources for users and promote efficient issue resolution.