It Helpdesk Engineer Jobs

IT Helpdesk Engineer is the backbone of our business. You will help to develop a competitive advantage by defining our technology objectives, assessing solution options, and devising technical solutions that help us achieve both strategic goals and meet operational requirements. As a part of our team, you’ll help deliver seamless IT experiences and support to our employees by providing responsive helpdesk service, stable networks, and reliable IT systems.

s:

• Troubleshoot and resolve end user application issues, maintain and update technical support documentation
• Handle asset management, maintain inventory and liaise with vendors
• Provide day-to-day technical support to end users and ensure the smooth running of computers, network devices and printers
• Maintain and monitor office network infrastructure, IT security and antivirus tools
• Other duties include performing first level troubleshooting and support for scheduled server backups, system monitoring and reports

Qualifications:

• Diploma or degree in Computer Sciences, Information Technology or a related field preferred
• Good interpersonal and communication skills to interact effectively at all levels
• Understanding of TCP/IP, IP addressing and LAN technology including switching and routing fundamentals
• Ability to cover after-office hours and weekend support if there are any infrastructure issues or activities
• Passionate in IT technology and wants to make a difference with technology solutions
• In-depth knowledge of computer hardware, software, and OS (Windows and macOS)
• Competent at documenting standard operating procedures and knowledge articles
• Strong analytical and troubleshooting skills
• Enthusiastic and willing to learn in a fluid and fast-paced environment
• 1-3 years of relevant experience operating in a similar role