General Manager - Fairfield By Marriott Bali Kuta Sunset Road

Job Number 23153412
Job Category Property Leadership
Location Fairfield by Marriott Bali Kuta Sunset Road, Jalan Merdeka Raya VII, Badung, Bali, Indonesia VIEW ON MAP
Schedule Full-Time
Located Remotely? N
Relocation? Y
Position Type Management
Hotel Description
Fairfield by Marriott Bali Kuta Sunset Road has 227 rooms, 1 restaurant and 1 lounge, with a total of 269 square meter meeting space. The hotel is within reach of Bali Galleria DFS, 5 minutes’ by car and 10-15 minutes on foot, Kuta beach and Kuta central area with shops and restaurants is 15-30 minutes by car.
Job Summary
Functions as the primary strategic business leader of the property with responsibility for all aspects of the operation, including: managing general property performance, managing and sustaining sales and marketing strategy, managing profitability, managing revenue generation, and delivering a return on investment to both Marriott International and ownership. Leads the team in the development and implementation of property-wide strategies. Acts as a steward and key leader for reinforcing culture. Supports the implementation of the brand service strategy and brand initiatives with the objective of meeting or exceeding guest expectations and developing strong associate teams. Builds relationships with key customers and is a key leader in the sales process. Build relationship with ownership or asset manager.
CANDIDATE PROFILE
The ideal candidate for this role would have previous work experience in Indonesia as a General Manager or at Executive level with the ability to converse in local language.
Education And Experience

• 2-year degree from an accredited university in Business Administration, Hotel and Restaurant Management, or related major; 6 years mixed management experience in the guest services, front desk, housekeeping, sales and marketing, management operations, or related professional area.

OR

• 4-year bachelor's degree in Business Administration, Hotel and Restaurant Management, or related major; 4 years mixed management experience in the guest services, front desk, housekeeping, sales and marketing, management operations, or related professional area.

CORE WORK ACTIVITIES
Managing Property Operations and Department Budgets

• Encourage all departments to operate under Standard Operating Procedures (SOP) or Local SOPs (LSOP) and make sure they are up to date.
• Create and support clear lines of responsibility for management team, including coverage and oversight throughout the day.
• Maintain accountability for results for each one of the team members.
• Ensure service programs are in place and executed against (e.g., Refreshing Service).
• Review and follow-up on property Guest Service Satisfaction (GSS) scores and comments.
• Walk the property to ensure public spaces, grounds, work and kitchen areas meet sanitation and cleanliness/maintenance standards.
• Manage the flow of labor between departments to support effective management of Labor Budget and achievement of profitability goals.
• Provide timely, real-time feedback to management and hourly/non-management associates on service and operational standards; including feedback on even the smallest of service and operational details.
• Prepare for Quality Assurance (QA) audits (i.e., daily and pre-visit activities).
• Inspect guest rooms on a weekly basis to ensure cleanliness/maintenance.
• Engage management and associates to deliver the best service in all interactions with guest, customers, etc.
• Delegate responsibilities for operations and projects to appropriate level of associate.
• Actively participate in GSS committee.
• Act as a project manager for the execution of capital improvements (e.g., renovations, reinventions, refreshes, signage, etc.).
• Follow and adapt Standard Operating Procedures in all areas of responsibility according with local laws.

Managing and Sustaining Sales and Marketing Strategy

• Help and direct all efforts to contribute to increase sales in the Marriott portfolio.
• Work with Market Sales to establish property sales strategy, extended stay occupancy (ESOcc) targets, sales goals, and action plans.
• Manage relationships with decision makers at top accounts.
• Participate and encourage leaders to participate in sales events, local and international promotions.
• Follow up appropriately and in a timely manner to answer guest and customer questions.
• Actively participate in sales calls and sales visits to generate demand for the property and build relationships with potential customers.
• Identify key revenue generating stakeholders and customers and communicate information to sales offices.
• Acts as an Ambassador for the Company within the community.
• Engages with the community to build strong relationships with neighbors.
• Monitor sales strategy with RSO to ensure ongoing effectiveness and compliance.
• Understand and leverage sales and marketing advantages over competitor properties within market.
• Develop innovative means for capturing new streams of revenue through property amenities.
• Collaborate with Regional Marketing and eCommerce Managers to develop and/or sustain marketing and eCommerce strategies for the hotel.
• Participate in and host customer recognition events to drive sales.
• Actively identifies ‘local talent’ to grow Company in new markets.
• Interact with in-house guests to prospect for new sources of business.
• Champions and leads BLT process.
• Participate in the property sales review (PSR).
• Coach and reinforce associate selling strategies that take advantage of property amenities.
• Ensure direct sales staff fully utilizes e-tools (e.g., e-proposals, e-mail signatures), as appropriate.
• Work with the Regional Sales office (RSO) to implement sales strategy for the property (e.g., goal setting, setting rates, Occ, etc.).

Managing Profitability

• Train leaders and associates to critique results and generate plans and actions to improve results.
• Initiate action to support property revenue and profitability goals.
• Prepare and review forecast vs. actual to adjust and modify in accordance with goals in sales and profitability.
• Update and communicate profit forecasts to associates/managers.
• Review and sign off on invoices.
• Review Property Distribution Summary (OnDemand) and Purchase Detail Reports; identify, research, and resolve balance issues.
• Review with team leaders and support actions to achieve results in alignment with property and brand goals.
• Measure, analyze, and communicate property performance using a variety of financial/non-financial data including controllable costs, sales revenue, guest satisfaction, and associate engagement data.
• Review property performance on period basis with Regional Director.
• Conduct h-end critiques with each manager.
• Manage on-property controllable costs associated with rooms, housekeeping, events, and food and beverage operations.
• Consolidate reports needed for period-end review (e.g., P&L, Accounting Scorecard, Banking Report and Statistics, PACE, credit card fraud report).

Maintaining Revenue Management Goals

• Review and work with appropriate revenue management reports (e.g., Demand Eye Chart, Benchmark Pricing Evaluator, Rate/Value Matrix, Smith Travel Research (STR) reports, etc.).
• Support and test strategies, review rates and adjust them to manage optimal mix in the segmentation.
• Balance inventory to ensure same-day sellouts.
• Manage the relationship with the revenue management office (e.g., participate in routine calls, strategy meetings, periodic update meetings, etc.).

Managing Relationships with Property Stakeholders (e.g., Owner and Above Property)

• Conduct annual business reviews.
• Conduct property critique.
• Meet with other managers from the competitive set and built the relation with other business related to the hotel activity.
• Prepare and present reports for owners and above property leadership using financial/performance data.
• Respond to off-property (e.g., regional and owner) requests for sales information (e.g., Market Outlook, STR Report critique, etc.).
• Keep brand leadership team, owners, and above property stakeholders updated on property performance in the areas of financials, guest satisfaction, and associate engagement.
• Participate in ad hoc owner conference calls and respond appropriately to owner requests.

Managing and Conducting Human Resource activities

• Ensure ongoing development of managers (e.g., one on one coaching, providing stretch assignments, etc.).
• Review and follow up on pending items from HR audits and other audits that include HR items.
• Understand the performance expectations for all positions within the property (e.g. front desk associate, gourmet attendant, etc).
• Support recruitment and hiring efforts from various sourcing channels (e.g., local job fairs, Internet, referrals) to target associates with skill sets (e.g., rooms operations) compatible for operational needs.
• Complete management training (e.g., ConnectU, GM conferences, HR Skills, etc.).
• Facilitate on property activities that communicate and reinforce culture with associates.
• Cascade/Deliver training to associates.
• Participate in hly departmental meetings and engage associates to contribute in a positive manner.
• Conduct performance review process for associates (including LPP/HPP, career plan form, development plans, associate information form, mid-year check-ins, 90-day check-ins for new associates, etc.).
• Closely involved in Engagement Survey (ES) process.
• Conduct day to day Human Resource transactions to support needs of the property (e.g., compensation actions, initiation and approval of hiring requisitions, etc.).
• Facilitate cross training to support associate professional growth and operational excellence.
• Create a local benefits package for associates.
• Conduct All Associates meeting every quarter.
• Lead associates through property changes, and help them transition into new property roles.
• Complete all trainings regarding the human resources systems.
• Conduct town hall meetings with associates to share results vs. actuals forecast.
• Meet with other property HR managers to have a better understanding of their operations and benefits, compare wages, and prepare plans of actions if necessary.

Additional Responsibilities

• Manage e-mail.
• Provide follow-up information to Regional Director and other Extended Stay/Select Service executives.
• Prepare for Regional Director visits (e.g., pulling and consolidating relevant reports).
• Participate in conference calls (e.g., sales, promotion, questions and answers, property performance, etc.).
• Manage daily paper mail.

Marriott International is an equal opportunity employer. We believe in hiring a diverse workforce and sustaining an inclusive, people-first culture. We are committed to non-discrimination on any protected basis, such as disability and veteran status, or any other basis covered under applicable law.
Fairfield by Marriott guarantees a beautifully simple stay wherever you travel, with over 1,000 locations worldwide. Our Marriott family farm heritage inspires a calming, reliable experience characterized by warm hospitality, all at a great value. As a member of our team, you’ll deliver on the Fairfield Guarantee — our commitment that every guest leaves the hotel satisfied. At Fairfield, we invite you to explore career opportunities that hold our hotels and the service we provide to the highest standard. In joining Fairfield by Marriott, you join a portfolio of brands with Marriott International. Be where you can do your best work, begin your purpose, belong to an amazing global team, and become the best version of you.