Front Office Agent Jobs

Front Office Agent

The incumbent in this position is responsible for checking-in and checking-out Hotel guests in a friendly and caring manner according to the Kempinski procedures and Leading Quality Assurance (LQA) standards. At all times, he/she must display a professional and positive image of the hotel as they play a crucial role in the first and last impression the guest receives of the hotel.

Key Responsibilities:

• Maintain the neatness of his/her working area.
• Coordinate room status updates with the housekeeping department by notifying them of late check-outs, early check-ins and special requests.
• Upon check in, register guest and assign rooms. Accommodate special requests whenever possible. If needed, assist guests in completing the registration cards. Use suggestive selling techniques to sell rooms and to promote other services of the hotel. Verify the guest’s method of payment and follow established credit-checking procedures or refer cash handling payment to cashiers.
• Keep themselves informed of product and service knowledge as well as the hotel daily and meeting activities.
• Handle all front office cashiers’ transactions such as posting charges to guests and exchanging foreign currency according to the procedures. At the end of shift, balance their cash float.
• Upon departure of guests, process the guest check out procedures. Inquire for last minute charges. Receive payment from guests. Settle the guest account and give copy of the invoice.
• Check in the arriving guest and check out the departing guests in a friendly and caring manner according to the Kempinski and Leading Quality Assurance (LQA) standards.
• Possess a working knowledge of the room reservation procedures.
• Answer all guest requests and questions in a friendly and caring manner, whether by telephone or in person, provide/receive information and takes appropriate actions or refer the matters to the relevant persons to handle. It may be and not inclusive of issuing a safe deposit box, handling messages or dealing with a complaints.
• Ensure that LQA results are above 85%.

Additional responsibilities and tasks can be added at any time according to the needs of the business and of the hotel.

About Us

Hoteliers since 1897, we have travelled the world in search of the most fascinating destinations without ever forgetting the finest traditions of our European heritage. We are dedicated to please, educated to entertain, and we never compromise on the European elegance of service. We pride ourselves on delivering a beautiful performance for each of our guests. And for our employees, we provide a stage on which they can flourish and realize their full potential.

Embrace an experience as individual as you are!

Organization

Hotel Indonesia Kempinski Jakarta

Located in the heart of Central Jakarta by the famous Bundaran HI, Hotel Indonesia Kempinski Jakarta offers 5-star accommodations with sweeping views of the city’s skyline. Hotel Indonesia Kempinski Jakarta features 289 rooms and suites, an array of gastronomic restaurants and shops, state-of-the-art meeting rooms, lavish ballrooms and a traditional spa. Integrated with the Grand Indonesia Shopping Town, Asia's Largest mall, Hotel Indonesia Kempinski Jakarta also offers unmatched convenience for all its guests.