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Front Desk Agent (Mandarin Speaker)
Company | Hilton |
Address | Jakarta, Indonesia |
Employment type | FULL_TIME |
Salary | |
Category | Pariwisata dan Perhotelan |
Expires | 2023-08-04 |
Posted at | 9 months ago |
A Guest Service Agent provides reception services for Guests to contribute to an overall exceptional experience from check-in through check-out and complete audits, as required.
- Demonstrate a high level of customer service at all times
- Ensure an efficient reception experience for Guests, including check in/out, and complete audit procedures, as required
- Follow company brand standards
- Demonstrate a knowledge of hotel room categories, room rates, packages, promotions and other general product knowledge necessary to perform daily duties
- Comply with hotel security, fire regulations and all health and safety legislation
- Ensure that the Guest Service Manager is kept fully aware of any relevant feedback from guests and, or, other departments
- Achieve positive outcomes from Guest queries in a timely and efficient manner
- Maximize room occupancy and use up-selling techniques to promote hotel services and facilities
- Attend appropriate training courses, when required, and assist with the Night Team's training and development efforts
- Use the correct procedures regarding the acceptance of foreign currencies, credit cards and cash in accordance with the hotel credit policy
- Act in accordance with policies and procedures when working with front of house equipment and property management systems
- Assist other departments, as necessary
- Competent level of IT proficiency
- Ability to multi-task while maintaining a positive attitude when working with a Guest
- Positive attitude and good communication skills
- Calm, efficient, and organized with great attention to detail
- Commitment to delivering a high level of customer service
- Ability to work on your own and as part of a team
- Professional manner with an emphasis on hospitality and guest service
- Previous experience in a customer-focused industry
- Excellent grooming standards
- Front Office/Concierge experience in the hotel, leisure, and/or entertainment sectors
- Conflict resolution experience
- Previous experience in cash handling
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