Field Support (Data Center)

Job Title: Field Support / MS Engineer

Key Roles and Responsibilities:

• Perform necessary checks, apply monitoring tools and respond to alerts
• Ensure that assigned infrastructure at the client site is configured, installed, tested, and operational
• Report and escalate issues to 3rd party vendors if necessary
• Conduct a monthly random review of incidents and service requests, analyze and recommend improvement in quality
• Provide continuous feedback to clients and affected parties and update all systems and/or portals as prescribed by NTT
• Provide onsite technical support to clients and provide field engineering services to clients
• Identify problems and errors prior to or when it occurs and log all such incidents in a timely manner with the required level of detail
• Investigate third line support calls assigned and identify the root cause of incidents and problems
• Proactively identify opportunities for work optimization including opportunities for automation of work
• Assist in analyzing, assigning, and escalating support calls

Academic Qualifications and Certifications:

• Certifications required: CCNA
• Diploma, degree or relevant qualification in IT/Computing (or demonstrated equivalent work experience)

Requirements:

• At least 1-3 years of working experience is required for this position
• Must be willing to work in South Sulawesi, Indonesia (Accommodation & Transportation will be provided)